Okwaraji Amarachi Hope

Tab 1 OKWARAJI AMARACHI HOPE. Customer Support/ Va Port Harcourt, Nigeria/ /LinkedIn Customer Retention / Customer Relationship Management/ Customer Satisfaction PROFESSIONAL SUMMARY Results-driven Customer Support Specialist and Virtual Assistant with over 3 years of experience in remote support, ticket management, and client relations. Proficient in CRM tools (Zendesk, HubSpot, Freshdesk, Intercom) and cross-team collaboration. Proven track record of improving efficiency and customer satisfaction. CORE SKILLS Customer Support & Technical Support, Email & Chat Support, Virtual Assistance & CRM Management, Calendar & Email Management, Data Entry & Problem Solving, Team Collaboration. TECH TOOLS CRM: Zendesk, Freshdesk, HubSpot, Intercom Productivity: Slack, Trello, Monday.com, Asana, Clickup. Communication: Zoom, Loom, Google meet, Microsoft teams. Automation: Zapier, Mailchimp PROFESSIONAL EXPERIENCE Administrative Manager, Aacho Allied Services (2025-Present) ●​ Managed calendars and team coordination, improving efficiency by 20%. ●​ Handled email management, data entry, and documentation. ●​ Coordinated team meetings and prepared meeting minutes. ●​ Implemented process improvements, reducing task turnaround time. ●​ Trained new staff on administrative procedures and tools. Customer Support Assistant, Somotex Nigeria Ltd. -) ●​ Managed support tickets via HubSpot and Freshdesk. ●​ Delivered fast email/chat support; reduced resolution time by 25%. ●​ Collaborated with teams to resolve customer issues. ●​ Analyzed customer feedback to identify improvement areas. ●​ Maintained high customer satisfaction ratings. Virtual Assistant, Merry Mart Hub -) ●​ Managed inboxes, calendars, and research tasks ●​ Maintained 98% response rate and optimized operations ●​ ●​ ●​ Coordinated client communication and follow-up Assisted with data entry and reporting Provided administrative support to teams EDUCATION Bachelor of Agriculture, Imo State University (2023) CERTIFICATIONS IT Support Training (2026) Safety & Management Training (2026) LANGUAGE English (Fluent)