Okuoimose Lucky

OKUOIMOSE LUCKY Phone: - Email:- PROFESSIONAL SUMMARY Detail-oriented and highly organized professional with strong organizational skills and a proven ability to deliver excellent customer service. Experienced in managing multiple tasks and collaborating within teams to achieve operational goals. Known for strong communication, problem-solving, and conflict resolution abilities. WORK EXPERIENCE LAPO Microfinance Bank Recovery Officer | 2020 – Present Monitor and recover outstanding loans while ensuring compliance with recovery procedures Engage clients to negotiate and restructure loans Maintain records of recovery activities and support compliance reporting Mega Branch Manager | 2016 – 2020 Oversaw operations and team management for a high-volume branch Set performance goals and ensured achievement of financial targets Mentored staff and developed strategies to improve client satisfaction Assistant Branch Manager | 2014 – 2016 Supported branch operations, managed staff, and ensured customer satisfaction Coordinated marketing campaigns and product promotions Assisted in portfolio growth and risk management Client Support Officer | 2011 – 2014 Provided frontline customer support and account services Processed transactions and maintained accurate client records Promoted bank products and services to clients --- EDUCATION University of Nigeria, Nsukka Bachelor’s Degree | 2014 – 2019 College of Education, Ekiadolor-Benin NCE | 2006 – 2009 Royal Academy Secondary School, Benin Senior School Certificate | 1999 – 2005 Royal Academy Nursery and Primary School, Benin First School Leaving Certificate | 1993 – 1999 --- SKILLS Microsoft Office Suite (Word) Strong communication (written & verbal) Team collaboration Time management Problem-solving Conflict resolution Multitasking --- CERTIFICATIONS Inventory Management – HP | 15 May 2020 Effective Leadership – HP | 12 May 2020 Customer Relationship Management – HP | 16 July 2021 Africa Digital Volunteer Award Certificate | 2024/2025 --- REFERENCES Available upon request