Okunlola Kabilat Odunola

OKUNLOLA KABILAT ODUNOLA | 🌍 Kigali, Rwanda. Professional Summary Resourceful and detail-oriented Virtual Assistant with proven ability to work independently, manage multiple clients, and deliver results in fast-paced remote environments. Skilled in administrative support, client communication, calendar management, digital documentation, and task prioritization. Adept at handling confidential information, streamlining workflows, and improving efficiency through proactive problem-solving. Known for strong communication, adaptability, and a results-driven mindset that ensures tasks are completed accurately and on time. Key Achievements  Supported student engagement and lead management remotely, surpassing quotas and achieving 30% increase in client trust and retention.  Consistently exceeded performance metrics by independently managing administrative tasks, communication, and reporting for multiple stakeholders.  Implemented structured processes that improved response times and boosted client satisfaction scores by 20%. Core Competencies  Virtual Assistance & Administrative Support  Client Communication & Relationship Management  Email & Calendar Management  Data Entry & Documentation  Task Prioritization & Workflow Optimization  Customer Support & Issue Resolution  Online Research & Reporting  CRM Tools & Digital Collaboration  Remote Self-Management & Multitasking Technical Skills  Google Workspace (Docs, Sheets, Drive, Gmail, Calendar)  Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)  CRM Tools & Project Management Software (Trello, Asana, HubSpot)  Digital Communication (Zoom, Slack, Teams)  Basic Tech Troubleshooting | Cybersecurity Awareness Professional Experience Student Support Intern – University of Tourism, Technology & Business Studies | Kigali, Rwanda Mar 2024 – May 2024  Managed inquiries from international students, providing timely and accurate responses to ensure a seamless experience.  Organized digital documentation and maintained accurate records, enabling efficient communication between students and the admissions team.  Handled scheduling, email correspondence, and reporting independently, boosting efficiency and improving student engagement.  Supported administrative processes remotely, ensuring consistent follow-up and task completion without direct supervision. Sales & Customer Service Officer – Export Worldlink Concept | Lagos, Nigeria May 2019 – Oct 2021  Provided client support and administrative services, ensuring high levels of satisfaction and timely resolution of inquiries.  Managed customer databases and created detailed reports, improving accuracy and supporting data-driven decision-making.  Handled email communication and scheduling with minimal supervision, consistently meeting deadlines and exceeding expectations.  Coordinated client follow-ups and maintained organized records, which improved retention and communication efficiency. Sales & Customer Solution Intern – Foodco Nigeria Ltd | Ibadan, Nigeria Oct 2018 – May 2019  Managed CRM tools for client engagement, reducing churn and improving service delivery.  Conducted online research and prepared reports to support sales and customer success teams.  Organized digital files and streamlined communication between departments, increasing efficiency and workflow consistency.  Independently handled high-volume telecommunication tasks, surpassing monthly targets by 10%. Education  B.Sc. Business & Information Technology – University of Tourism, Technology & Business Studies, Kigali (2024) Professional Training  International Computer Driving License (ICDL) – 2021  Education First Training – 2024  Data Entry Academy-2025 Languages  English: Proficient (Written & Spoken)