Okumefuna Mmasichukwu Success

MMASICHUKWU SUCCESS OKUMEFUNA Mobile: - Email:- CAREER OBJECTIVE A detailed oriented professional with three years of experience looking to add values with a commensurate level of empathy, flexibility and dedication. Equipped with extensive communication skills as a customer service representative. Possesses a strong ability to mine solutions, pass it on and kick start zero level projects. Ability to deliver tasks and projects with speed and accuracy. Eager to contribute to team success through hard work, attention to details and excellent organizational skills. Motivated to grow, learn and excel in all ramifications; ready to help management achieve her goals. EDUCATION UNIVERSITY OF NIGERIA NSUKKA B.ED (ENGLISH) 2020 WORK EXPERIENCES Customer Support/Sales Representative 1st Jan, 2023 -15th Mar, 2024 DAGGO FITNESS (E-COMMERCE) ● Answered constant flow of customer calls with minimal wait times. ● Responded to customer requests for products, services, and company information. ● Participated in team meetings and training sessions via Zoom to stay informed about product updates and changes. ● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. ● Handled customer inquiries and suggestions courteously and professionally. ● Reached out to customers after completed sales to suggest additional service or product purchases. ● Updated databases to handle customer data. ● Clarified customer issues and determined root cause of problems to resolve product or service complaints. ● Tracked customer service cases and updated service software with customer information. ● Followed up with customers about resolved issues to maintain high standards of customer service. Okumefuna M. Success Page 1 Sales Manager 10th Jan, 2021-31st Dec, 2022 BLESSED O’BROWN ENGINE OIL COMPANY, ZUBA ● Strategized and implemented novel marketing ideas and sales plan. ● Increased the customers’ satisfaction rate by 30% through improvement in customer service. ● Developed a cordial relationship with the sales department to better understand customers’ needs and demands. ● Routinely reviewed customers’ feedback on products and services. ● Strategized ways to counter the drop in customers’ satisfaction, which worked out for obvious reason as satisfaction rate increased by 14%. ● Implemented schemes and ideas triggering customers’ satisfaction by 14%. Sales Representative 3rd April 2020 – 15th Sept,2021 B.N.O FOODSTUFFS, ADANI LINE OSE MAIN MARKET Onitsha, Anambra State ● ● ● ● Sold products using compelling strategies to prospective customers. Established and maintained positive business relationships to ensure future sales. Kept abreast of information about customers’ interests and competitive activities. Tracked sales records and market’s potential. Okumefuna M. Success Page 2 VOLUNTEERING EXPERIENCE Traffic Warden 3rd Nov 2021 -15th Aug 2022 FEDERAL ROAD SAFETY CORP ● Controlled traffic flow around Madalla Market, Zuba, Abuja in fulfillment of my Community Development Service as a youth corper. PERSONAL ASSISTANT 10th Oct 2019 – Feb 15th 2022 ● Personal assistant to the coordinator of Nnewi Children carnival and tutor volunteer for English Language fresher under NASELS, University of Nsukka. ● Personal assistant to the CEO planner Events by Ad organization. SKILLS AND COMPETENCES ● Software: Proficiency in the use of Microsoft Suite (PowerPoint, word, excel) & Google Suite (word, excel, slides, google meet, google calendar, google forms, and google drive) ● Active Listening ● Critical thinking ● Empathetic ● Adaptability skills ● Good customer relationship ● Teamwork competencies ● Problem-solving ● Effective communication and presentation ● Organizational skills LANGUAGES ● English ● Igbo Okumefuna M. Success Page 3