Okuma Efe Benjamin

I am a dedicated Customer Support Specialist with over 4 years of experience helping businesses deliver exceptional service through email, live chat, and ticketing systems. I am available full‑time remotely and ready to integrate seamlessly into your team.

My core strength is resolving customer issues quickly, empathetically, and accurately. I have extensive experience using Zendesk to manage support tickets, automate workflows, and maintain high customer satisfaction scores. I also work comfortably with other helpdesk platforms like Freshdesk, Gorgias, and Intercom.

In every role, I focus on three things: response speed, clear communication, and reducing repeat issues. I take pride in turning frustrated customers into loyal ones. Whether it's troubleshooting product problems, handling refunds, or answering pre‑sales questions, I bring a calm, solution‑focused approach.

Beyond support, I help businesses stay organized. I am also a skilled virtual assistant with experience in email and calendar management, data entry, research, and file organization using Google Workspace and Microsoft Office. This means I can support your operations beyond just customer service – from sorting inboxes to tracking project tasks.

I am highly reliable, detail‑oriented, and proactive. I do not need micromanagement. I communicate clearly, provide daily or weekly updates as you prefer, and always meet deadlines. My goal is to make your workload lighter and your customers happier.

Why work with me?

• Full‑time availability (40+ hours/week)
• Fast response time on email and live chat
• Zendesk expert (ticket management, macros, reporting)
• Strong written English with a professional tone
• Tech‑savvy and quick to learn new tools
• Available during US, UK, or flexible hours