Okula Josephine

JOSEPHINE OKULA VIRTUAL ASSISTANT --Portfolio LinkedIn Profile PROFESSIONAL SUMMARY Detail-oriented and tech-savvy Virtual Assistant with over 2 years of experience supporting executives and teams remotely. Skilled in managing calendars, handling customer service inquiries, organizing digital workspaces, and coordinating travel and project logistics. Proficient in Google Workspace, Microsoft Office Suite, Trello, and Asana. Known for delivering timely communication, maintaining confidentiality, and staying ahead of deadlines with minimal supervision. Adept at multitasking, creating reports, managing databases, and providing seamless administrative support in fast-paced environments. Committed to enhancing team efficiency and delivering exceptional service with a client-focused approach. SKILLS/PROFICIENCIES ●​ Calendar and Travel Management ●​ Project and Task management ●​ Email Management and Prioritization ●​ Coordination of Virtual Events ●​ Handling Confidential Information ●​ Microsoft Office and Google Workspace ●​ Report and Presentation Preparation ●​ Research and Data Compilation ●​ Communication and Problem Solving ●​ Remote Communication Management WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE/VIRTUAL ASSISTANT - Ideation Consult Ltd (August 2023 - July 2024) ●​ Delivered exceptional support and resolved inquiries promptly to ensure customer satisfaction and met KPIs ●​ Managed client appointment scheduling, escalated issues to the appropriate teams and maintained organized records. ●​ Managed inboxes, scheduled meetings, and streamlined administrative tasks, ensuring seamless workflow. ●​ Provided customer service solutions, leading to a 25% increase in customer retention and resolved customer inquiries promptly, reducing complaints by 30%. ●​ Delivered exceptional support, contributing to a 95% customer satisfaction rate. ADMINISTRATIVE ASSISTANT - Waslat Private College (September 2022 - August 2023) ●​ Facilitated virtual and physical meeting experiences and also took a record of minutes or meeting notes. ●​ Conducted comprehensive research on various topics to inform and precisely enter information into databases. ●​ Coordinated assigned administrative processes to streamline workflow ●​ Provided communication support by responding to emails and phone calls promptly ●​ Expertly managed data entry with precision ●​ Created, edited, and formatted documents, presentations, and spreadsheets accurately. EDUCATION Bachelor of Arts - University of Ibadan (2019) English Education TRAINING AND CERTIFICATIONS Virtual Assistant Skills - September 2024 - ALX IT Skills Training - April 2024 - Digital Witch Support Community Customer Service and Relationship Management - April 2022 - Exford Global Consult Limited