Okudaye Nwannebuife Gift

OKUDAYE NWANNEBUIFE GIFT Transcriber| Certified Proofreader| Senior Administrative Manager | Operations Associate| Senior Executive Assistant| |HR Generalist| SAP |Administrations Expert PROFILE As a highly motivated and experienced professional in proofreading and editing, Customer Service and Administration, Human resources etc, with over eight years of proven success, I possess exceptional listening and communication skills to identify and resolve discrepancies. With a keen eye for detail and strong analytical abilities, I have effectively managed and motivated staff to achieve company objectives, while maintaining a focus on delivering outstanding results. My ability to multitask and execute processes and procedures with precision and accuracy, coupled with my result-oriented mindset, have enabled me to consistently exceed expectations. I am a proactive problem-solver with exceptional interpersonal communication skills, able to work both independently and collaboratively to achieve shared goals. With a dynamic and adaptable approach, I welcome new challenges and thrive in a fast-paced work environment, consistently demonstrating assertiveness and leadership qualities. EMPLOYMENT HISTORY Senior Executive Assistant and Unit Administrator Deloitte & Touche Nov 2023 - Present ● provide high-level administrative and operational support to senior leadership. ● managing complex calendars, coordinating high-impact meetings, preparing presentations and reports, and handling expense management, among other responsibilities. ● Engage with a diverse range of internal and external stakeholders, ensuring seamless collaboration and project execution. ● Take full ownership of tasks and initiatives, delivering exceptional quality and contributing directly to the success of the leadership team and the firm. ● Ensure administrative excellence and commitment to continuous development and improvement. ● Ensure Excellent office management. ● carrying our research to identify new opportunities and clients. ● Planning and organising administrative activities, developing and implementing administrative policies and procedures, liaising and collaborating with other departments, managers, external partners, and stakeholders. ● Coordinate with higher management to identify process and operations improvement and other business opportunities to grow revenues and increase profitability. ● Partake in review and transcribing of documents to an acceptable standard before it is sent out. Operations/Growth Associate Cline Health care, Lagos April 2023- Sept 2023 ● secure sound business deals, and lead business development associates. ● identifying organizations products and services that are underperforming, developing an in-depth knowledge and strategies to improve same. ● Identify and pursue new business opportunities for the organization. Develop and maintain relationships with key clients. Ensuring that the company meets revenue targets. Providing training and mentoring to other team members. Developing and pitching ideas for potential investors Working with team members to implement marketing strategies for new opportunities Build a strong relationship with new and existing clients by creating and improving proposals and strategies. carrying our research to identify new opportunities and clients. ● Review every document, mails, results before it is sent out to clients. ● ● ● ● ● ● ● Operations Executive June 2022 – April 2023 Infraserve Nigeria Limited, Lagos ● Provided intelligent oversight of various aspects of company projects, including organizing and scheduling inspections, as well as monitoring compliance and overseeing project budgets. ● Offered administrative support to the project manager and supervisors, while also providing timely recruitment and replacement of staff and janitors and conducting performance reviews. ● Built and maintained professional relationships with clients and prospective clients, ensuring client complaints were managed and resolved accurately and quickly. ● Managed the vetting, supplying, and distribution of consumables, materials, and equipment to various project sites, while also managing store inventory of all company materials. ● Adopted recent and latest trends to upgrade obsolete procedures and analyse/maintain operational data. ● Conducted regular meetings with staff to discuss operational updates, ideas, and issues, while also performing budget allocation and expense management for all business operational activities. ● Build and review proposal and letters of agreement before it is sent to clients. Patient Experience/Admin Manager Sept 2021 – June 2022 Lagos Executive Cardiovascular Centre, Lagos ● Overseeing office activities, including scheduling, budgeting, record maintenance, and logistics support to ensure operational efficiency. ● Managing patient service staff to ensure excellent customer experience and overall satisfaction. ● Negotiating tariffs with HMO's and retainer-ship clients to maximize revenue. ● Concise reconciliation of acrimonious HMO accounts and payments, including collection of payment advice, preparation of reconciliation documents, and scheduling reconciliation meetings with concerned HMOs, to minimize payment discrepancies. ● Recovering outstanding payment by the HMO's and Company accounts through follow-up on claims for payment via phone calls, emails, visitations, and regular submission of debt recovery reports to the management for proper planning, to enhance cash flow. ● Preparing HMO/Retainership client statistical reports, liaising with HMOs to resolve certain payment issues, and onboarding new clients to improve client management. ● Acting as the direct point of contact for clients such as firms, HMOs, and private clients for responding to inquiries and resolving complaints, to maintain positive relationships. ● Setting and following standards for operational excellence and ensuring client safety and accurate record- keeping of information to enhance the organization's reputation. Customer Service Supervisor/Admin Nov 2019 - Sept 2021 Lagos Executive Cardiovascular Centre, Lagos ● Keeping accurate administrative records of clients using EMRs and Excel. ● Handling calls, collecting patient information, and managing schedules to ensure timely and efficient service. ● Planning clinical and quality management meetings/presentations to ensure high standards of care. ● Booking and fast-tracking appointments for clients and doctors to minimize wait times. ● Providing training to less experienced staff and handling roaster scheduling to improve overall team performance. ● Generating regular administrative reports to track progress and identify areas for improvement. ● Providing superior customer service by greeting clients warmly and addressing their needs promptly and professionally. ● Submitting and vetting claim forms online for HMO patients to ensure accurate and timely reimbursement. ● Acting as an interface between patients and their HMOs, including code collection, to ensure smooth and efficient communication. ● Executing customer billing and payment processes accurately and efficiently to maintain financial stability. ● Building and maintaining productive business relationships with clients to ensure satisfaction and loyalty. Administrative/Client Manager Excel C Medical Centre, Ikoyi Feb 2017 - Nov 2019 ● Built and maintained productive relationships with clients, ensuring their satisfaction with our services and fostering repeat business. ● Managed the distribution and storage of correspondence, including mails, bills, and packages, ensuring prompt and secure delivery. ● Planned and organized meetings and presentations for management, ensuring that they are efficient and effective. ● Analysed and resolved service issues promptly, ensuring that our clients receive high-quality services. ● Provided accurate and timely client support services, ensuring their satisfaction and retention. ● Maintained a high level of professionalism in every client interaction, demonstrating our commitment to excellence. ● Provided assistance and guidance to less experienced staff when needed, ensuring that they are equipped to provide high quality services. ● Updated office policies as needed, ensuring that they are relevant and effective in achieving our organizational goals. ● Managed office stock supplies and placed orders for renewals, ensuring that our staff have the resources they need to carry out their duties effectively. ● Organized a secure and efficient filing system for important and confidential documents, ensuring that they are easily accessible and well-protected. OAP Jan 2015 - Jan 2016 Kwara State Broadcasting Service, Ilorin ● Conducting thorough research to gather relevant and unique news stories for airing. ● Collaborating with correspondents to edit, fact-check, and finalize reports in a timely manner. ● Using my expertise to identify and package newsworthy content into compelling news bulletins. Ensuring the accuracy and high quality of all news items aired. Certifications CPD  2025  The CPD Certification Service MNIM  2022  Nigeria Institute of Management Chartered EDUCATION B.Sc.  2014  Delta State University, Abraka. Mass Communication SKILLS Ms office tools (Excel, PPT, Word) SAP Interpersonal communication Multitasking Skill Strong leadership Skill Team player and Motivator General Management Skills Digital Literacy Apt Research Skill Business communication Skill Customer service Excellent proofreading skills INTEREST Traveling | People Networking | Indoor sporting activities | Golf | Photography REFEREES To be provided upon request