Okpe Mabel Kelechi

OKPE MABEL KELECHI Onitsha, Anambra State, Nigeria--https://www.linkedin.com/in/mabel-okpe-5949b210a Virtual Assistance || Customer Service and Business Management || Administration || Operations PROFESSIONAL SUMMARY Versatile, detail-oriented Virtual Assistant and customer service professional with about 4 years of experience providing exceptional support and ensuring projects are completed. on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery, focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective communication. RELEVANT SKILLS VIRTUAL ASSISTANT/ADMINISTRATIVE DUTIES ● Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, Zoho, Wire, HubSpot, zendesk, Freshdesk, Microsoft Team, Google Suite, etc. ● Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. ● Ensures office equipment ran smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies. Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. ● Good knowledge of report writing, research, and recommending efficient and industry-related findings. ● Performs other administrative duties, data management, and support to enhance the running of the office. CUSTOMER SERVICE ● Effectively managed contract, achieving customer's expectations and 40% Upsell Achieved Built -back customer trust, achieved vendor of choice from 30%- 60% engagement. ● Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. ● Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. ● Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs. on clients' needs, activities, and expectations to ensure satisfaction for client retention. RESEARCH ● Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. WRITING ● Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. BUSINESS GROWTH ● Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. ● Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. LEADERSHIP AND MANAGEMENT ● Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. COMMUNICATION ● Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK HISTORY Feb. 2019-Current Virtual/Administrative Assistant LAW FIRM, NWADINKPA CHAMBER Jan. 2017- Jan. 2019 Business Growth Manager INDEPENDENT CONSULTANT Jan, 2011-Dec. 2017 Sales/Marketing/Customer Service OBC EVENTS LTD EDUCATION BL: Law Nigerian Law School, Abuja, Nigeria. LLB: Law University of Nigeria Nsukka. TRAINING AND CERTIFICATIONS Leadership/Management Training ● Exceptional Presentation, Crucial Conversation, Team Leader Program, Situational Leadership, Winning Strategic Opportunities (Pre-Tender, Tender, Contract), Customer Relation Management (CRM) Udemy ● Customer Support Skills ● A Mini-Course on Time Management Other Training ● Mobile Graphics, Social Media Tools (Whatsapp, Facebook, Instagram, Twitter,Telegram) Usage and Automation.