Okpara Nkechi

Hello, I am Okpara Vivian I'm a skilled and reliable Customer Support Virtual Assistant. I'm here to assist you resolve issues, stay organized, manage time, and grow your business. I support busy business owners/founders, remote teams, admin, with tech, and project tasks so they can focus on what really matters the most. Here's How I Can Support You Cold Calling & Outreach Initiating calls with potential Problem-Solving & Troubleshooting Calendar & Email Management customers to generate leads and Efficiently identifying and resolving Streamlining schedules and nurture new business opportunities. customer queries, ensuring smooth inboxes, optimizing time and operations and high satisfaction ensuring no critical communications rate. are missed. Travel Planning & Logistics Supporting various project phases, Customer Support Excellence from planning to execution, to Providing top-notch customer itineraries, accommodations, and ensure timely and successful service, handling inquiries, and transportation for business needs. project completion. building long-lasting client Project Assistance Arranging seamless travel relationships. Research & Admin Support Client Follow-up Conducting thorough research and Ensuring clients receive timely and Spreadsheet & Reporting Tasks managing administrative tasks to personalized follow-up, enhancing Organizing data, creating detailed keep your operations running loyalty and satisfaction. reports, and developing insightful smoothly. spreadsheets for informed decisions. My Tech Stack I leverage on variety of industry-standard tools to deliver efficient and effective virtual assistance. Google Workspace CRM Tools Gmail, Calendar, Docs, Sheets, Drive for seamless HubSpot, Salesforce, Zoho CRM for robust client collaboration. relationship management. Project Management Software ChatGPT & AI Tools Asana, Trello, Monday.com for organized task and Utilizing AI for efficient content generation and quick project tracking. research. See My Work in Action Here are some of the examples off my past tasks, templates, and practice projects that reflect the quality of support I offer. Admin Templates Excel Reports & Dashboards Cold Calling& Emailing CRM Interactive workspace & Guides management, including Detailed reports and meeting agendas and interactive dashboards for Ability to contact, email Pre-written, adaptable onboarding checklists. data analysis and Customizable templates for efficient workflow performance tracking. and document queries whilst resolving customers issues over the telephone. scripts for consistent and effective customer interactions across various scenarios. What Sets Me Apart My passion for excellence and a proactive approach ensures your business receives exceptional support. Tech-Savvy & Organized Quick to Learn & Adaptable Proficient with modern tools and Rapidly grasps new systems and Professional & DetailOriented meticulous in task management, processes, adjusting to your unique Maintains high standards in all ensuring seamless operations. business needs with ease. tasks, with an unwavering focus on accuracy and precision. Strong Communication & Fast Turnaround Ownership & Care Clear, concise communication paired with efficient work Treats every task with personal dedication, ensuring the ethic to meet deadlines consistently. best possible outcome for your business. Let's Work Together Looking for someone reliable, smart, and ready to take customer service and admin stress off your plate? I'm available and ready to support your team. Send a Message Book a Free Discovery Call Connect with me on LinkedIn.