Okpara Nkechi

I'm a professional Virtual Customer Support Specialist with over 6 years of solid background in technical customer service and executive assistant roles, which I acquired while working with the telecommunications and software industries. I am passionate about helping busy founders and executives manage customer Interactions, scheduling, and email/calendar while delivering top-notch service that keeps businesses growing.

As an experienced customer support specialist, I am committed to assisting busy high-valued professionals handle high-volume ticket and helpdesk-related issues so their customer service experience will be seamless, while still saving valuable time and staying focused on high-level business goals that truly matter to the overall business success. When it comes to team collaboration and swift response within the organization, I am very skilled in using Slack software for communication, also, I am conversant with using Intercom software communication tool to respond to customer inquiries, reply to emails using Gmail/ Outlook, manage helpdesk task via Zendesk, work on projects using Asana, handle ticketing using Zoho and HubSpot and Trello

I can handle multiple people, tasks, and projects while ensuring quality service. My communication abilities help me interact with team members and present company proposals and report to business partners and clients.

This wealth of experience enables me to offer a unique perspective and unparalleled service.

🤙🏽 If you need someone to help you get things done efficiently and effectively, please contact me. I'd love to hear about your needs and how I can help