Okoye Martins

Okoye Chinonso Martins-- Professional Summary Highly organized and proactive Virtual Assistant with 4 years of experience providing administrative support, managing customer interactions, and handling multiple tasks efficiently. Proficient in CRM tools such as HubSpot, Freshdesk, and Intercom, as well as appointment setting tools like Calendly and Picktime. Skilled in using project management platforms like Asana and Trello to track progress and manage projects. Strong communication and time-management skills with a detail-oriented approach to tasks. Key Skills Virtual Assistance CRM Tools (HubSpot, Freshdesk, Intercom) Appointment Scheduling (Calendly, Picktime) Project Management (Asana, Trello) Email and Correspondence Management Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace Report Preparation Data Entry and Record Keeping Research and Documentation Social Media Management Excellent Written and Verbal Communication Time and Priority Management Professional Experience Virtual Assistant Freelance | Remote | August 2021 – July 2022 Manage customer interactions using CRM tools like HubSpot, Freshdesk, and Intercom, ensuring timely responses and excellent service. Schedule and coordinate meetings, appointments, and follow-ups using Calendly and Picktime, streamlining administrative workflows. Assist with project management using Asana and Trello, tracking task progress and ensuring project deadlines are met. Prepare reports, presentations, and documents as required, ensuring accuracy and professionalism. Perform research, compile information, and manage data entry tasks to maintain up-to-date records. Handle various administrative tasks, including email management, correspondence, and calendar management. Customer Service Agent & Social Media Admin Officer Small naija business clinic| Remote | September 2023 – April 2024 Responded to customer inquiries via social media and email, resolving issues and improving customer satisfaction. Managed social media profiles and ensured timely engagement with followers, increasing overall brand visibility. Tracked customer interactions and feedback using Freshdesk to improve service delivery. Supported administrative tasks and managed internal communications effectively. Education - Enugu state University of science and technology Bsc in Applied biochemistry Certifications - Digital IT support skills certification