Okoye Josephine

OKOYE JOSEPHINE LAGOS, NIGERIA-- CAREER OBJECTIVE: A dedicated and results-oriented professional seeking an opportunity to contribute to a reputable organization where strong experience in logistics coordination, executive and administrative support, customer service, and operations management can be effectively utilized. I aim to support organizational goals through efficient workflow coordination, clear communication, team collaboration, and consistent service delivery. With a proven ability to manage responsibilities across fast-paced environments, I am committed to continuous learning, operational excellence, and adding measurable value while growing professionally within the organization. EXPERIENCE LOGISTICS MANAGER/EXECUTIVE ASSISTANT SELAI GAS STATION, LAGOS • • • • • • Dec 2022 till present Managed daily logistics operations, coordinating fuel, diesel and gas deliveries, ensuring timely supply, and maintaining smooth station operations. Supervised inventory control, conducted regular stock checks, and ensured accurate recording to prevent stockouts and minimize losses. Coordinated with suppliers, transporters, and vendors to schedule deliveries, negotiate prices, and ensure compliance with safety standards. Provided executive support to the Managing Director, managing schedules, appointments, correspondence, and preparing operational reports. Monitored daily sales and cash handling procedures, prepared weekly and monthly reports, and assisted in budgeting and cost control. Maintained high customer service standards, resolved customer complaints, and ensured the station followed regulatory compliance and company policies. VIRTUAL ASSISTANT/ CARE SUPPORT PERSONNEL JOYFUL CARE LTD, UK -Remote • • • • • • • CUSTOMER SERVICE/ SALES SPECIALIST RUSSIAN COMPANY – REMOTE • • • • • • Jan 2022 – May 2022 Managed inbound and outbound calls to support sales and customer needs. Contacted customers to promote products and persuade them to place orders. Processed customer orders on the online platform, ensuring accuracy and timely completion. Followed up with customers to confirm delivery details and resolve issues. Collaborated with the delivery team to ensure successful order fulfilment. Maintained customer records and updated order status regularly CLIENT ACQUISITION EXECUTIVE RIGINIHOMES LTD – FREELANCE • • • • • • Nov 2022 – May 2024 Managed inbound and outbound communication with clients, carers, and internal teams via phone, email, and messaging platforms. Maintained accurate client and carer records, ensuring all documentation met company and regulatory requirements. Supported care coordination by scheduling shifts, appointments, and meetings for carers and management. Assisted with onboarding processes by collecting, organizing, and tracking carer compliance documents. Provided administrative support to daily care operations, including data entry, reporting, and file management. Responded promptly to inquiries and resolved routine issues professionally, contributing to improved service delivery. Worked collaboratively with remote teams to ensure smooth operational flow and client satisfaction. Nov 2020 – NOV 2022 Prospected and contacted potential buyers to promote available land properties. Built and maintained a strong client database through calls, referrals, and networking. Presented land options, explained benefits, and persuaded clients to purchase. Followed up with leads to close deals and schedule property viewings. Coordinated with the sales and delivery team to ensure smooth transaction process. Achieved targeted sales by maintaining consistent client engagement and follow-ups. CUSTOMER SERVICE INTERN ACCESSBANK PLC • • • • • • • • April 2018 - March 2020 Assisted customers with service needs, product explanations and banking. Established rapport with new clients to increase satisfaction and loyalty. Worked with customers to understand needs and provide excellent service. Advised customers of products and services and assisted in delivering superior customer service. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Enhanced productivity levels by anticipating needs and delivering outstanding support. Delivered prompt service to prioritize customer needs. Effective liaison between customers and internal departments . EDUCATION BACHELOR OF SCIENCE (ED) HUMAN KINETICS UNIVERSITY OF BENIN SKILLS Logistics & Operations Management Customer Service & Client Relations Excel & Reporting Tools Communication & Interpersonal Skills Project Management Leadership & Team Supervision Administrative & Executive Support Data Annotation Tools Problem-Solving & Critical Thinking People Management & Training CERTIFICATIONS • Environmental Management System Occupational Health & Safety Management System Quality Management System – Internal Audited Course • Introduction To LPG's Physical & Combustion Properties REFERENCES Available upon request.