Okoye Cosmas

Okoye Cosmas No 4 uzoka street - |- Objective Dynamic personality, learns quickly, and ability to multi-task. Handles stress and escalated issues with patience and accuracy aimed at customer satisfaction. Maintained stats that exceeded minimum administrative requirements. My enthusiasm and willingness to learn is my biggest asset. Areas of expertise include data entry, data search, scanning, cancellations and registration as well as excellent communication and time management skills. Experience CLOUD CLEARWATER Feb 2017 - Jul 2017 Data entry *Collected, organized, and interpreted paper and electronic explanation of benefits, accurately posting insurance payments ($30,000+ daily) to appropriate patient ledgers *Consistently achieved 95% accuracy as confirmed by regularly-balanced batch reports Alvaro fashion products Inc Aug 2017 - Jan 2018 Data entry *Compile, sort and verify the accuracy of data before it is entered. *Compare data with source documents, or re-enter data in verification format to detect errors. *Receive and count stock items, and record data manually or using computer. *Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors. Zenith Bank PLC Feb 2018 - Oct 2018 Customer support representative *Perform daily operational work including processing accrual and income based savings bonds redemptions, maintenance and electronic conversions. *Answer calls in high volume in height of season. *Establishes and maintains accurate customer records, documentation and communications in Siebel CRM Verá commercial holding LLC Nov 2018 - May 2019 Virtual assistant *Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. *Open, read, route, and distribute incoming mail or other materials and answer routine letters. *Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Mirion Technologies Jun 2019 - Dec 2019 Customer support representative *Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints *Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. *Locate and correct data entry errors, or report them to supervisors. Veatta Cargill April 2021 - Nov 2021 Virtual assistant *Use computers for various applications, such as database management or word processing. *Screening phone calls, inquiries and requests, and handling them when appropriate. *Arrange conference, meeting, or travel reservations for office personnel. Education UNIVERSITY OF LAGOS Computer engineering 4.2 Skills Critical Thinking Ability to multitask Data entry skills Teamwork Experience with Microsoft Office Clerical Active listening/learning Time Management Ability to work under pressure 2021