Okoye Chinecherem Brooklyn

Okoye Chinecherem Brooklyn Enugu, Nigeria •- •-• LinkedIn Customer Support Representative Summary I’m a customer service representative who improved customer communication by streamlining response processes, reducing wait times, and ensuring faster issue resolution. This led to happier customers, stronger relationships, and better retention for the business. I focus on making every interaction smooth, efficient, and positive, ensuring customers feel valued and supported. Skills ●​ ●​ ●​ ●​ ●​ ●​ CRM Software and Ticketing Systems Customer Support and Issue Resolution Order processing and Payment system Patience and Empathy Problem-Solving Attention to Detail​ Work Experience Dulcet Properties, Enugu Customer Support, 04/2024 ●​ Handled customer inquiries via phone, email, and chat, resolving 90% of issues on the first contact, improving satisfaction.​ ●​ Assisted in implementing a new ticketing system that reduced response time by 30%, making support more efficient. ●​ Provided personalized support that made customers feel heard and valued, leading to more trust and loyalty toward the business. ●​ Worked closely with the sales team to understand customer needs better, which led to more meaningful interactions and increased repeat business.​ Education Enugu State University of Science and Technology, Enugu Applied Biochemistry, 09/2024 ●​ 2:1 Certifications & Achievements ●​ VsavyAcademy(Customer Service Representative)