NAME
Wuse 2, Abuja FCT Nigeria
-,- – charlesokoye150gmail.com
Virtual Assistance || Customer Service and Business Management || Administration || Operations || Sales and Marketing.
PROFESSIONAL SUMMARY
Versatile, detail-oriented Sales and Marketing Manager, Virtual Assistant and customer service professional with 17 years’ experience in sales and marketing providing exceptional sales closing skills, support and ensuring projects are completed on time with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time service delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, and good effective communication.
RELEVANT SKILLS
Virtual Assistance / Administrative Duties
Good working knowledge of communication and work flow management tools: Zoom, loom, Slack, Microsoft teems, google meet, Click-up, Monday.com, Asana, Trello and google suite, Zapier.
Good working knowledge of customer relationship management tools (CRM): Zendesk, Freshdesk, Zoho Desk, Sales Force, Go high level, Intercom and Hug spot.
Good working Knowledge of appointment & scheduling concept in remote and hybrid working environment and knowledge of appointment & scheduling tool: Calendly, Pick time, Time Doctor and clockfy.
Communicates innovative approaches and procedures that would increase efficiency of processes and products to increase our retaining, managing and recovering records.
Maintains a detailed calendar to coordinate schedules, tasks and appointments, book/setup meetings, with the view of time zone differences, and send prompts and reminders.
Good knowledge of report writing, research, and recommending efficient and industry – related findings.
Performs other administrative duties, data management, and support to enhance the smooth running of the office.
Customer Service
Effectively managed contact, achieving customer’s expectations.
Upsell achieving built -back customer trust, achieved vendor of choice from 30% - 60% engagement.
Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.
Consistently recognized for the quality and timeliness of reports, attention to details, exemplary customer service delivery, and team-player attitude.
Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on client’s needs, activities and expectations to ensure satisfaction for client retention.
SALES & MARKETING
Collaborates effectively with the sales team to implement as well as analyze sales and marketing initiatives and policies to drive revenue.
Strong knowledge of various email marketing tools such as Mailchimp, hubspot, Sendinblue e.t.c
Strong knowledge of lead generation process through forms and using lead generation tool appollo.oi
Reach out to leads, increase and build a leads & sales pipeline of prospective customers and manage the interface.
Upsell customers through the recommendation of products that meet their specific needs.
RESEARCH
Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients, brands, industries and markets very quickly and efficiently.
WRITING
Skilled at writing various business correspondences such as internal and external letters, reports, and memorandum that facilitates the effective flow of information within and outside the organization.
BUSINESS GROWTH
Adept at expanding business, services and products portfolios, while sourcing new business frontiers and developing relationships.
Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably.
LEADERSHIP and MANAGEMENT
Ability to influence, attract, build relationships, and retain talents; coach, nurture, develop and support employees at all times, and professionally to yield a great team, facilitates teamwork, and eventual success.
COMMUNICATION
Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience.
WORK HISTORY
28/08/2008 to Sales / Marketing Manager
Current DENIS HOTEL LIMITED ABUJA
10/01/2007 to Account Executive
25/08/2008 CLEARWATERS CONSULTING LIMITED
EDUCATION
Bachelor of Engineering: Electrical / Electronic Engineering
Ambrose Alli University Ekpoma
TRAININGS AND CERTIFICATIONS
Cisco Certified Network Associate (CCNA) 2007
Digital Witch Support Training
Coursera Technical Support Training
AWARD & RECOGNITIONS
Award recipient, National Youth Service Corps (NYSC) Member, Delta State 2008
