Okoroh Awele

OKOROH AWELE EMMANUELA VIRTUAL ASSISTANT Address: Lagos State, Nigeria | Email:-| Phone No: - | LinkedIn Professional Profile Resourceful and detail-oriented professional transitioning into a Virtual Assistant role, leveraging extensive experience in administrative support, client management and customer service. Demonstrated expertise in calendar and email management, and data entry, with a proven track record of enhancing operational efficiency and client satisfaction. Adept at managing multiple tasks simultaneously, ensuring confidentiality, and delivering exceptional customer service. Committed to leveraging strong organizational and problem-solving skills to contribute effectively in a dynamic virtual environment. Skills Calendar Management | Email Management | Data Entry | Microsoft Office Suite | Google Workspace | CRM Software | Social Media Management | Content Creation | Basic Graphic Design | SEO | E-commerce Support | Customer Service | Appointment Scheduling | Travel Arrangements | Internet Research | Time Management | Communication | Problem-Solving | Multitasking | Attention to Detail | Organization | Adaptability | Project Management | Task Prioritization | Confidentiality Tools: Microsoft Excel | Google Sheets | Zoom | Microsoft Teams | Canva |Google Calendar | Google Drive | Professional Experience Grooming Centre Credit Officer (Virtual Assistant) Aug. 2021 – Dec. 2023 ● Monitored email and phone communications, responding to or escalating as necessary, reducing response time by 20% and enhancing customer satisfaction. ● Managed a portfolio of over 300 clients monthly by coordinating their accounts and transactions, enhancing client retention and satisfaction through efficient communication and organizational skills. ● Reviewed loan requests and assisted clients in selecting optimal loan options based on creditworthiness evaluations, streamlining the approval process and enhancing client satisfaction. ● Processed cash loan transactions and entered payment statuses into the company database, ensuring accurate record-keeping and efficient data management. ● Coordinated loan renewals and tracked the progress of existing loans, maintaining adherence to repayment schedules and improving client communication and service. Global Gate Resources Administrative Officer July 2015 – Dec. 2019 ● Enhanced departmental communication efficiency by 15%, improving project turnaround times. ● Reduced office supply costs by 10% through optimized inventory management and bulk purchasing. ● Handled confidential information with discretion, ensuring data security and compliance. ● Assisted in budget preparation and financial reporting, tracking expenses to stay within budgetary constraints. ● Maintained accurate and organized filing systems, both physical and digital, for easy retrieval of information. Education & Trainings Godfrey Okoye University B.Sc. Internal Relations Digital Witch Support Community - On Demand IT skills Google - Technical Support Fundamental