Okorochukwu Promise

OKOROCHUKWU PROMISE EZINNE Owerri, Imo State, Nigeria- --Virtual Assistance || Customer Service || Appointment setting|| lead generation. PROFESSIONAL SUMMARY Versatile, detail-oriented Virtual Assistant and customer service representative, proficient in appointment scheduling and lead generation. providing exceptional support and ensuring projects are completed on time and with great precision. A team player Focusing on providing great client support, solution provision, and developing relationships to ensure customer satisfaction and business growth.Dedicated to delivering exceptional service and exceeding expectations. RELEVANT SKILLS Virtual Assistance ● Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello,HubSpot, zen desk, monday.com, Google Suite, etc. ● Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. ● Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. Customer Service ● Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectatitions. Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. Appointment scheduling ● Good working knowledge of calendly and pick time tools ● Efficiently coordinating and managing appointments and meetings, managing calendars, and ensuring all parties are informed and prepared. Attention to detail, team player and excellent communication abilities to ensure smooth and seamless coordination of time slots and resources. Lead generation ● Create leads using Appolo and other tools. ● Gathering contact information and initiating a conversation with prospects, ultimately guiding them through the sales funnel towards conversion. Communication ● Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK HISTORY 02/2023 to Current Pharmaceutical technologist Chapel Group medical clinic 01/2023 to 03/2024 Customer support representative Digital witch community EDUCATION Higher National Diploma : pharmaceutical technology Federal Polytechnic Nekede - Imo state TRAINING AND CERTIFICATIONS IT Support ● CRM tools: Freshdesk, Zendesk etc ● Appointment scheduling tools: pick time, calendly, Google calendar. ● Lead generation: Appolo, Zillow etc.