Okoro Victoria Mamuzo

VICTORIA OKORO .M. Abuja,Nigeria - - SUMMARY Tech-savvy and smart Microsoft Expert with strong IT background and excellent planning abilities. Able to give organizations scalable systems, enabling dynamic growth and responsiveness to changing demands. Skilled project and team manager. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. WORK EXPERIENCE Customer Service, Aliyu Communication june 2021-septe 2022 Maintained deadlines of customers interactions, transactions, and comments in CRM software. Conducted follow-up Communication to ensure customer satisfaction and retention. Resolved customer complaints by identifying problems and offering effective solutions. Microsoft Excel, Fidel Global Oct 2022 Till Date Managed large datasets by entering, updating, and maintaining accurate data records in Excel. Collaborated with cross-functional teams to ensure data consistency and accuracy across various department. Utilized Power Query for advanced data manipulation, significantly improving data processing efficiently. EDUCATION Mass Communication June 2020- Dec 2022 federal Polytechnic Bida Specialization in Journalism. Thesis on "Innovations in Broadcasting". ADDITIONAL INFORMATION Technical Skills: Project Management, Scheduling, Quality Control, Data Entry, Basic Formula, Sorting and Filtering, Active Listening, Empathy, Clear Communication, CRM Systems Languages: English,