Okoro Itohoowo Nse

OKORO ITOHOOWO NSE Uyo, Akwa Ibom State. -, -  | - www.linkedin.com/in/Itohoowo-okoro Personal Details GitHub : www.github.com/Itohoowo Professional Summary Results-driven IT professional with strong technical expertise in web development, system support, and database management. Known for problem-solving, creative thinking, and effective communication. Proven experience in delivering high-quality digital solutions and support across diverse sectors. Skills TECHNICAL SKILLS: Web Development: HTML, CSS, JavaScript, Vue.js, Nuxt 3, Tailwind CSS, Bootstrap, PHP, Node.js, MySQL, MongoDB, TypeScript, PostgreSQL. Database Management: MySQL, MongoDB, PostgreSQL. Software & Tools: Microsoft Office Suite, Git, VS Code, PostgreSQL. IT Support: Troubleshooting, system installation, hardware/software configuration, customer support. Desktop Publishing: Word, Excel, PowerPoint, Publisher. SOFT SKILLS: Excellent communication and interpersonal skills. Strong leadership and mentoring ability. Creative and analytical problem-solving. Team collaboration and time management. Experience Freelance July 2024 - Present Software Developer Developed and maintained scalable applications using Node.js, Express.js, and REST APIs. Implemented authentication and authorization features. Collaborated with frontend developers (Vue.js, Nuxt 3). Designed and optimized MongoDB databases. Conducted debugging and code reviews to improve performance. Savvycrest Limited January 2024 - July 2024 Live Chat Customer Support FCT ( Fixed Contract Term) Job Summary: Location: United Kingdom. Provided timely and effective support to customers via live chat, responding to inquiries, resolving issues, and educating customers on product features and benefits. Key Responsibilities: Responded to customer inquiries via live chat in a timely and professional manner. Resolved customer issues and concerns, escalating complex issues to senior support teams as needed. Provided product information, troubleshooting, and technical support to customers. Maintained accurate records of customer interactions, including chat transcripts and issue resolutions. Collaborated with internal teams to resolve customer issues and improve overall customer experience. Freelancing Research Assistant January 2023 - Present Job Summary: Assisting principal investigators in conducting research studies, collecting and analyzing data, and disseminating findings. Contributing to the development of research protocols, literature reviews, and study reports. Key Responsibilities: Conducting literature reviews and summarizing findings. Assisting in the development and implementation of research protocols. Collecting and analyzing data using statistical softwares. Preparing and editing study reports, presentations, and manuscripts. Coordinating with research team members to achieve study objectives. Maintaining accurate and detailed records of research activities. Ocean Prime Kitchen & Bar June 2023 - December 2023 Manager Manage kitchen and bar staff, including scheduling, training, and performance evaluations. Ensure exceptional customer service, quality food and drinks, and maintain high standards of cleanliness and safety. Oversee inventory management, ordering, and receiving. Collaborate with chefs, servers, and bartenders to ensure seamless service. Monitor and control food and labor costs. Implement and maintain Ocean Prime's policies and procedures. Ministry of ICT, Calabar January 2022 - November 2022 IT Support National Youth Service Corps: Installed and configured hardware/software Provided technical support, reducing downtime and improving efficiency. Supported new employee onboarding and system access setup. Managed IT inventories and special projects. World Health Organization (W.H.O) February 2021 - September 2021 Data Clerk and Independent Monitor W.H.O volunteer for polio vaccination (OBR1 and OBR2). Captured vaccination data during polio campaigns. Supervised vaccination teams and ensured compliance with procedures. Daveshoope October 2017 - September 2018 IT Support Intern Students Industrial Work Experience Scheme: Assisted in hardware/software setup and network support Supported system monitoring and basic programming instruction. Participated in web development projects and database management. Gained proficiency in the administrative aspect of IT, supporting the team with administrative tasks, improving overall team efficiency. Instructed basic programming at Brainy hive School, enhancing students understanding and skills. Provided excellent customer service to clients, addressing their IT needs and concerns efficiently, achieving a flying satisfaction rate. Education University of Uyo B.Sc. in Computer Science Second Class Honours (Upper Division) 2021 Command Secondary School Lagos 2012 Secondary Education / Senior Secondary Certificate of Education (SSCE) Credits The CT Computer and Management Institute 2009 Desktop Publishing Merit St. Thomas Aquinas Primary School 2006 Primary Education / First School Leaving Certificate (FSLC) Credit Additional Information Willingness to Relocate: Open to relocation for the right opportunity, demonstrating flexibility and commitment to career growth.