Okoro Diana Amarachi

CURRICULUM VITAE CUSTOMER SERVICE REPRESENTATIVE PROFESSIONAL OBJECTIVE OKORO DIANA AMARACHI Mobile: - Email:-Address: Plot 709 Mabuchi, Abuja. Nigeria Date of Birth: 14 - 05 -1993 Nationality: Nigerian LGA: Onicha LGA, Ebonyi state Languages: English, Igbo EDUCATIONAL I am an experienced and amiable Graduate Social Worker with a firm commitment to social care. I am also an excellent communicator with experience in demanding environments both public and private sector. I am flexible, hardworking, organized, driven to exceed goals. Also, I have a strong interpersonal skill. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success PERSONAL SUMMARY With over 1years professional experience in an administrative capacity providing support and assistance to both a single department and multiple individuals throughout the company. In-depth experience in data management, research, report writing, developing presentations, organizing meetings and travel, and customer service. A comprehensive working knowledge of various computer applications including MS Word, Excel, PowerPoint and Access. WORK EXPERIENCE - Customer Service Representative at BuyPower. 1 year • Receiving inbound and outbound calls. • Escalating and following up on customers complains and • QUALIFICATION • •- UNIVERSITY OF CALABAR, Calabar, Nigeria. BSc Social Worker • 2010 – 2012 UNIVERSITY OF CALABAR, Diploma in Local Government. • 2004 – 2010 NEW BETHEL SCONDARY SCHOOL, (SSCE). • 1998 – 2003 MAVON NURSERY AND PRIMARY SCHOOL, EJIGBO LAGOS STATE. • • quarries. Responsible for answering customer queries, problem solving and providing detailed information to customers concerning post incorporation. Answering customer calls and providing necessary information and solutions that the customer needs. Provide Surveys on customer needs and requirements about the commission. Working cooperatively with key team members, clients and colleagues. - Customer Service Personnel at Corporate Affairs Commission. 1 year • Responsible for answering customer queries, problem solving • • • • and providing detailed information to customers concerning post incorporation. Answering customer calls and providing necessary information and solutions that the customer needs. Provide Surveys on customer needs and requirements about the commission. Working cooperatively with key team members, clients and colleagues. Dispatch of important documents to other department thereby providing solutions. CORE SKILLS As a Business Development manager at Goldencaress Skin Care; • • Analytical and problem-solving skills; • Ability to use Microsoft Office • • • • • • tools as well as applications including Word, Excel, PowerPoint and Outlook; Record keeping Administrative support. Ensuring the confidentiality of all documentation and information;Maintaining a filing system and contact list. Marketing and sales. Digital marketing Administrative duties INTEREST • • • • • Researching Singing Cooking Reading People PERSONAL SKILLS • Good verbal and written communication skills. • Strong dedication towards goal, hard working. • Ability to work individually and • • also as a Team. Adaptability to new places and people. Time Management REFEREE Mrs. Rabbi Corporate Affairs Commission Tel:- Mr. Nick Nneji Nigerian Pension Fund (NPF) Tel:- • • • • • Contacting potential clients to establish rapport and arrange meetings. Planning and overseeing new marketing initiatives. Increasing the value of current customers while attracting new ones Attending conferences, meetings and industry events. Finding and developing new markets and improving sales. Developing goals for the company and ensures they are met. 2017 Manager / Business Development manager at Goldencaress Skin Care. • • • • • Build long-lasting relationships with customers who have a passion for the latest organic skin care products. Give honest, tactful feedback and guidance to customers on beauty products. Set and exceed company and personal sales goals while supporting the goals of the team Build and maintain strong vendor relationships to maximize business results Conducts online training for clients/ customers on organic skin products. DECLARATION I solemnly affirm that the above information is true up to my knowledge and belief. OKORO DIANA AMARACHI