Okorisa Emmanuel Oluwafemi

Experienced Virtual Assistant with a track record of success spanning three years, I specialize in efficiently managing high-volume email inboxes, coordinating meetings, and conducting research strategies aimed at boosting website traffic and enhancing social media engagement. My skill set extends to the creation and upkeep of organized filing systems, timely updating of website content, and adept management of social media platforms to foster customer engagement and bolster retention rates. Dedicated to delivering exceptional customer service, I maintain a keen focus on accuracy in tasks such as data entry and database management.

WORK EXPERIENCE

Virtual Assistant

02/2023 – present

Golden Enterprises

Managed and organized a high-volume email inbox, responding to over 100 inquiries per day with a 95% satisfaction rate from clients.

Coordinated and scheduled over 50 meetings and appointments per week, ensuring all parties were informed and prepared for each meeting.

Performed research and compiled data for a project that resulted in a 10% increase in website traffic and a 5% increase in social media engagement.

Administrative Assistant.

04/2022 - 01/2023

Excellent Enterprises

Created and maintained a filing system for over 500 documents, resulting in a 30% reduction in time spent searching for files.

Managed and updated website content, resulting in a 15% increase in website traffic and a 10% increase in customer engagement.

Assisted with social media management, resulting in a 20% increase in followers and a 25% increase in engagement.

Entry-level Virtual Assistant

02/2021 - 03/2022

Sir Henry College

Provided customer service support to over 500 clients, resulting in a 90% satisfaction rate and a 5% increase in customer retention.

Created and distributed newsletters to over 1000 subscribers, resulting in a 15% increase in click-through rates and a 10% increase in conversions.

Performed data entry and updated databases, resulting in a 20% increase in accuracy and a 15% reduction in errors.

SKILLS & COMPETENCIES

Email management

Calendar management

Meeting coordination

Research and data compilation

Document organization

Website content management

Social media management

Customer service

Newsletter creation and distribution

Data entry

Database management

Time management

Attention to detail

Problem-solving

Communication skills