Okorie Ogheneruemu Faith (Edah)

OKORIE OGHENERUEMU FAITH 13 FEMI-OLA STREET, GREENLAND ESTATE IKOTUN-IDIMU, ALIMOSHO, LAGOS NIGERIA PHONE NUMBER- +2347O- EMAIL –-PROFESSIONAL SUMMARY A dedicated professional with demonstrated strengths in customer service, cold calling, banking operations, scheduling, time management and multitasking. Good at troubleshooting and providing successful solutions. Excellent verbal and written communicator with high organizational skill and excellent academic records. SKILLS  Excellent Written and Oral Communication  Meticulous attention to details and accuracy  Good Product/Service Knowledge  Problem Solving, Empathy and Troubleshooting  Cold Calling  Scheduling  Ability to delight customers and exceed their expectations.  Focused on delivering value at the work place and improving work processes  Multitasking  Excellent team player  Exceptional organizational skills TECHNICAL SKILLS  Microsoft word, Microsoft Excel  Google Spreadsheets, Google Documents, Google Forms, Google Meet, Google forms and Google Drive.  Zendesk, Hubspot, Slack, Zoom, Asana WORK EXPERIENCE CUSTOMER SUPPORT|INVENTORY OFFICER MAY 2021 TILL DATE PROPERTYPRO RESPONSIBILITIES  Answering approximately 50 -85 inbound calls daily to handle various concerns and set appointments.  Updating customers detail and listings specification on CRM, Google spreadsheets, Microsoft Excel and Google Docs.  Onboarding new customers/agents.  Providing message and phone support to customers on the right tools usage for their listings.  Selling products/services to customers during routine service calls using strong cross-selling abilities.  Cold calling approximately 50 house owners/agents daily  Property listing  Managing a large range of Outbound calls.  Scheduling appointment between home seekers and homeowner/agents.  Delivering fast and friendly service regarding customer questions and complaints.  Referring unresolved customer grievances to designated department for further investigation.  Follow up on clients via calls and chats to review their experience using the company’s product and services to Increase subscription renewal and reduced churn.  Applying Quality Control measures on Listings (pictures and words) daily to ensure that they conform to the required standard. CUSTOMER SERVICE REPRESENTATIVE DEC 2017 - APRIL 2021 TIBRA INTERNATIONAL RESPONSIBILITIES.  First line of interaction with customers to ensure customer queries, requests and concerns are attended to accurately and in a timely manner.  Order handling and shipment processing.  Provided Support and assistance to customers via phone, email and chats.  Tracked and monitored all shipped orders to ensure accurate and prompt delivery.  Resolved customers’ services or billing complaints by exchanging merchandise, refunding money or adjusting bills.  Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.  Cold called prospective leads.  Managed and responded to messages/Comments on all social media handles and website.  Met inbound customer needs while maintaining strict performance targets.  Updated records with all interactions and customers transactions.  Increased customer loyalty and repeat purchase from numerous customers.  Answered numerous inbound calls daily to handle requests and close sales. BANK TELLER- INDUSTRIAL TRAINING GUARANTY TRUST BANK - GTBANK RESPONSIBILITIES  Reconciled transactions and verified cash totals without variances  Balanced currency, coins and checks in cash drawers at end of shifts and calculated daily transactions using computers, calculators and adding machine.  Applied active listening and effective communication to cultivate and maintain customer rapport.  Boasted revenue through consistent promotion of bank products.  Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial products and service offerings.  ATM cash management and reconciliation.  Maintained strict compliance with banking policies, standards, regulations and laws.  Reduced fraud risk by verifying check endorsements, customer identification and other required documentation. EDUCATION FEDERAL POLYTECHNIC OKO Higher National Diploma ESTATE MANAGEMENT AND VALUATION (DISTINCTION) 2014 - 2016 FEDERAL POLYTECHNIC OKO Ordinary National Diploma (OND) ESTATE MANAGEMENT AND VALUATION (UPPER CREDIT) 2010 - 2012 ZENITH INTERNATIONAL COLLEGE WEST AFRICAN EXAMINATION COUNCIL (WAEC) 2003 - 2010 TRAININGS AND CERTIFICATIONS  Diploma in Customer Service – Alison Certified  Customer Service Problem Solving and Troubleshooting – LinkedIn Certified  Inbound Sales - HubSpot Academy Certified  Customer Service Foundations – LinkedIn Certified