Okorie Maureen

OKORIE MAUREEN CHINWENDU 5, Alake lane, off Fakoya, Jimoh Bus-Stop, Shasha, Lagos State Mobile No:-,- Email:- SUMMARY: Skilled in virtual assistance and customer service, I enhanced customer satisfaction by 95 percent at Rostel global initiative through adept management of enquiries and complaints. Leveraging competencies in google suite, Microsoft office and social media, I excel in streamlining communication and project coordination, significantly contribution to team objective and operational efficiency. Highly organized candidate experienced in providing clerical and administrative support. Proven track record of managing daily office operations, coordinating calendars, scheduling appointments and handling incoming and outgoing calls. SPECIAL SKILLS: Virtual assistance Administrative support Calendar organization Data entry Customer service Google suite (Gmail, Google drive, Google docs) Microsoft office (Word, Excel and PowerPoint) Project management tools (Asana and Trello) Social media management Email management. WORK EXPERIENCE: 2018 till dateGeneral Virtual Assistant Fiyique pharmaceuticals Limited Responsibilities: Manage email inboxes and respond to customer enquiries Schedule appointments and maintain calendars. Create and edit documents, presentations and spreadsheets. Organized and maintain digital files, ensuring easy access and retrieval of documents. Accurately entered data into various software systems and maintained data integrity. Collaborate with remote teams to achieve project goals. Manage social media accounts, created content and engage with followers to increase brand awareness. - Customer Care Representative/ Front desk Officer at Rostel Global Initiative Responsibilities: Assist customers with product information, orders, and returns resulting in a 95 percent customer satisfaction rating. Resolves customer complaints and concerns, improving customer retention by 15 percent. Provides customer and engagement via social media platforms, responding to customer enquiries and comments. Work closely with cross functional teams, including sales, marketing and product development. Conduct virtual product demonstrations, training sessions and onboarding processes to ensure a seamless customer experience. Promptly respond to general inquiries from members, staff and clients via telephone and email. EDUCATION: -Olabisi Onabanjo University, Ago Iwoye, Ogun State B.Sc. Plant Science (Second Class Upper) 2023Master course in Customer Relationship Management Udemy 2023Customer Relationship Management Cousera 2024The complete data entry skill from basic to advanced Udemy