Okorie Joy Obioma

Joy Obioma. Okorie Customer Support-Port Harcourt, Rivers, Nigeria | - Customer Support Specialist | 5+ Years of Experience | Travel & Tech Sector, with a track record of providing comprehensive administrative support to executives and businesses, Recognized for improving support efficiency and driving customer loyalty through personalized services. Strong communication skills across phone, email, and chat. Collaborative team player, Proficient in appointment setting, customer support management, arranging travel itineraries and coordinating meetings with precision. Skilled in utilizing communication tools, CRM tools and project management tools such as Microsoft Teams, Zoom, Skype, HubSpot, Zendesk, Freshdesk, intercom Loom, Slack. Ensuring seamless collaboration across remote teams. Continuously seeks opportunities to optimize workflows and enhance operational efficiency. Excellent at setting priorities for tasks and managing time to meet deadlines. Devoted to protecting client privacy and providing outstanding customer service. Work Experience Dreamport- Travel manager/customer support (Remote)2024July - March2025 Oojo/Asaptickets | San Francisco Successfully maintained an average customer satisfaction rating of over 95% across both roles. Reduced ticket resolutions, and also handled bookings inquiries, refunds, exchanges. Frequently recognized for patience, professionalism, and customer-first attitude in handling escalated cases. Collaborated with cross-functional teams to relay customer feedback and improve service offerings. Customer Support (Remote) Amazon/ seattle,WA (HQ)Jan 2023 – Feb 2024 Delivering timely, accurate, and professional support to customers across a wide range of inquiries. Working in a fast-paced virtual environment, I handled high volumes of customer interactions through multiple channels including phone, email, and live chat. I consistently met or exceeded performance metrics such as first contact resolution, customer satisfaction scores, and response times, while adhering to Amazon’s core values of customer obsession and operational excellence. I provided feedback on recurring customer pain points, contributing to ongoing service improvements and process enhancements. assisting customers with order tracking, returns, refunds, product information. Cisols Engineering Ltd Administrative Officer/Abia state, Umuahia, Nigeria Jun 2020 - Jul 2022 Maintained a customer satisfaction rating of over 95% through responsive and personalized support. Contributed to a collaborative team culture by mentoring new support agents and sharing best practices. Achieved proper planning and making sure that the organizational goals are being met. Core Skills Travel Management, Project Management, Appointment Setting, Customer Support, Telemarketing, Airbnb, Lead generation • Effective communication, • Leadership, • Problem-solving, • Adaptability, • Time management, • Teamwork Tools am Proficient with: GDS, Galileo, Sabre, Calendly, Freshdesk, Zendesk, Microsoft, Hubspot, zoom, teams, skype etc. Education Digital Skill-Shop Academy IT support May2024 - Jun 2024 Auchi Polytechnic, Auchi, Edo state, Nigeria Sept 2018-March 2020 Public Administration Certifications Mindtickle: Customer Experience Training GDS and Basic Apollo Training Tarrif and Fare rules Training