Okonye Edmondson Ifeanyichukwu

Okonye Edmondson Ifeanyichukwu Customer Success Manager / Virtual Assistant-Ajah, Lagos - Profile As a dedicated individual, I have thrived in dynamic, ambitious, and creative environments. My contributions have significantly boosted productivity levels while I have continuously sought to expand my knowledge and gain valuable experience through active participation and constant improvement of my skill set. Skills + Microsoft 365 Administration +Virtualization +Technical Report Writing +Cloud Services (Exchange Online, SharePoint, Teams) +Windows Server Administration +Customer Support / Service + Azure Active Directory Experience Virtual Assistant / Partnership Manager, Curian Healthcare Remote | Sept 2024 – March 2025           Develop and execute business growth strategies to achieve revenue targets. Identify, cultivate, and secure new business partnerships and opportunities. Build and maintain strong relationships with healthcare professionals, organizations, and community networks. Email management and organization Prepare presentations and/or spreadsheets Negotiate contracts and agreements with partners and clients. Develop and deliver persuasive presentations and proposals. Project assistance/coordination Cold calling & social media management/marketing. Provide assistance with personal tasks as needed Microsoft 365 Admin Support Level 2, Microsoft Remote | Nov 2023 - July 2024    Managed user accounts and licenses through the Office 365 Admin Center and PowerShell, ensuring efficient account administration. Deployed, configured, and troubleshot Office 365 online services, including Exchange Online, Skype for Business Online, SharePoint Online, OneDrive for Business, and Teams, to support seamless operations. Administered cloud services and implemented security policies to safeguard data and ensure compliance with organizational standards.  Demonstrated exceptional troubleshooting skills for client applications such as Outlook, Office applications, OWA, and the OneDrive Sync client for SharePoint and OneDrive for Business across Windows-based computers, Mac, and mobile devices. Team Lead, Metro and Castle Lagos, Nigeria | Jan 2023 - Oct 2023      Ensured optimal performance of retail software and systems, supporting seamless day-to-day operations. Set up and maintained conferencing equipment to facilitate smooth and efficient meetings. Installed, configured, and troubleshot Retail Man software for a retail supermarket chain, ensuring system reliability. Conducted weekly system checks on staff PCs to maintain performance and prevent operational disruptions. Managed IT assets and maintained inventory in alignment with IT Asset Management (ITAM) best practices, ensuring accountability and efficiency. Team Lead, TEK EXPERTS NIGERIA Lagos, Nigeria | April 2019 - Sep 2022  Led a team to resolve complex technical issues, streamlining support processes to enhance efficiency and customer satisfaction.  Delivered advanced troubleshooting and technical support for a wide range of cloud services, ensuring optimal system performance.  Supported Office 365 cloud services (Identity, Exchange Online, Outlook, OneDrive for Business, Teams/Skype for Business, SharePoint, Hybrid environments, etc.) across the NOAM and EMEA regions for SMEs, educational institutions, private corporations, and government entities. IT Supervisor, Kadick Integrated Limited Lagos, Nigeria | March 2016 – Sept 2019  Managed and maintained IT infrastructure, performed root cause analysis, and coordinated network operations to ensure seamless connectivity and performance.  Facilitated onboarding for new employees by overseeing the acquisition, configuration, and deployment of IT resources as approved by management.  Ensured proper tagging, tracking, and documentation of all IT equipment in compliance with organizational policies, processes, and procedures. HSE Officer Trainee / IT Support, Funtay Global Resources Delta State, Nigeria | Nov 2014 – Dec 2015     Delivered Occupational Health and Safety (OHS) guidance and comprehensive IT support, ensuring the proper maintenance and management of IT assets. Oversaw accountability for all IT equipment at Funtay Global Resources, maintaining accurate records and ensuring optimal performance. Executed and monitored system backups, data archiving, and disaster recovery processes to safeguard critical information and ensure business continuity. Contributed to risk and hazard management within the organization, promoting a safe and secure working environment. Education Introduction to Cybersecurity, Cisco | 2024 Customer Service, Upwork Skill Certification | 2023 Upstream and Downstream Oil and Gas, IFP School, France | 2017 Professional Administration, Chartered Institute of Administration, Lagos, Nigeria | 2009 - 2010 Computer Hardware Technology, Adeniran Ogunsanya College of Education, Lagos, Nigeria | 2006 - 2008 Computer Hardware Technology and Networking, Easyworld Computer Technology, Lagos, Nigeria |- Accountancy, Imo State University, Nigeria | 2008 - 2012