Okonkwo Ugochi Precious

OKONKWO UGOCHI PRECIOUS Lagos, Lagos State, Nigeria   Lagos, Lagos State, Nigeria - –- Career Objective Versatile, detail-oriented Virtual Assistant and customer service professional with about 1 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needed. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organisational, fast-paced typing, and good and effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties • Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Zoho, HubSpot, Zen Desk, Google Workspace, etc. • Communicates innovative approaches and procedures that would increase the efficiency of processes and products to increase our ability to retain/manage/recover records. • Ensures office equipment runs smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies. • Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. • Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. • Performs other administrative duties, and support to enhance the smooth running of the office. Customer Service • Effectively managed contract, achieving the customer's expectations • Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement • Provides outstanding customer service, and processes orders for multiple clients, exceeding all customer service expectations. • Consistently recognised for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. • Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support, while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. Sales & Marketing • Collaborates with the sales team to implement as well as analyse sales and marketing initiatives to drive revenue. • Reach out to leads, increase and build a pipeline of prospective customers and manage the interface. • Upsell customers through the recommendation of products that meet their specific needs RESEARCH • Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. WRITING • Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organisation. Business Growth • Adept at expanding business, services, and product portfolios while sourcing new business frontiers and developing relationships. • Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management • Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication • Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. Work History 2017 to 2020 Customer service rep Citadel Academy 2016 to 2017 Sales rep. at Goddy and sons Pharm. Education HND: Banking and Finance Imo State polytechnic omuma ND: Banking and Finance Imo State Polytechnic - Omuma Training and Certifications DIGITAL WITCH SUPPORT COMMUNITY • Indemand IT Skill Training ALISON COURSES • Customer Service Skills • Mastering Time Management and Organisational Skills at Work