Okonkwo Sandra Adaeze

Okonkwo Sandra Adaeze 📍 Lagos, Nigeria https://www.linkedin.com/in/adaezesandra-bb16401a8?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app Professional Summary Administrative and Customer Service Professional with over 6 years’ experience in office management, client support, and sales. Skilled at handling digital communication, managing records, and supporting business operations remotely. Known for reliability, strong communication skills, and the ability to work independently while meeting deadlines. Core Skills • Customer Service & Client Relations • Administrative & Office Management • Digital Filing & Record Keeping • Microsoft Office Suite (Word, Excel, PowerPoint) • Google Workspace (Docs, Sheets, Drive) • Remote Collaboration Tools (Zoom, Slack, MS Teams, Trello) • Time Management & Task Prioritization • Report Writing & Documentation Professional Experience • Administrative Officer – Public Transport Owners of Nigeria Association (PTONA) Lagos, Nigeria | 2022 – 2025 • Managed office supplies, budgets, and expense reports. • Maintained digital filing systems and company databases. • Coordinated schedules, meetings, and travel arrangements. • Handled internal and external communications, including reports and presentations. • Supported management in day-to-day operations, ensuring smooth workflows. • Customer Service Representative – BSS Consulting Limited Lagos, Nigeria | 2020 – 2022 • Managed high-volume calls, identified customer needs, and provided accurate solutions. • Built lasting relationships with clients, improving retention. • Resolved complaints within deadlines and followed up to ensure satisfaction. • Processed accounts, updated records, and ensured data accuracy. • Met team targets and improved customer experience ratings. • Administrative Assistant – Daily Sun Newspaper Lagos, Nigeria | 2019 – 2020 • Collected and organized customer feedback for service improvement. • Provided logistical and administrative support to the editorial team. • Assisted in preparing reports and maintaining office records. • Sales Representative / Admin Assistant – Blue Summith Health Care Lagos, Nigeria | 2015 – 2019 • Promoted products and exceeded sales goals through presentations and negotiations. • Coordinated with marketing to implement promotional activities. • Maintained accurate client records and processed sales contracts. • Built strong customer relationships, leading to repeat business. Education University of Lagos, Akoka – B.Sc. Mass Communication(August, 2025) Gateway (ICT) Polytechnic, Ogun State – OND Mass Communication (2017) Additional Information Languages: English, Igbo Strengths: Strong communication, problem solving, ability to work independently, adaptability to remote environments.