Okonkwo Miracle

PROFESSIONAL EXPERIENCE

Customer Service Representative

Hilzinger Ventures, Texas, USA (Remote)-(11/2023 – 02/2026)

• Manage customer inquiries via phone, email, and online platforms, ensuring prompt and professional responses.

• Resolve customer complaints efficiently, maintaining high satisfaction and retention rates.

• Maintain accurate customer records and update CRM systems to track interactions and service outcomes.

• Collaborate with internal teams to ensure seamless service delivery and issue resolution.

•Identify opportunities to improve customer experience and recommend proces enhancements.

Executive Assistant

SwiftOak Capital (Remote)-(11/2022 – 09/2023)

• Provided high-level administrative support to executives, including scheduling, calendar management, and correspondence.

• Coordinated meetings, prepared reports, and handled confidential documents with discretion.

• Managed internal and external communications, ensuring timely follow-ups and professional representation.

• Assisted in project coordination and operational tasks to improve efficiency and workflow.

• Conducted research and compiled data to support decision-making and strategic planning.

Sales Coordinator & Event Planner

Blesyn’s Event Planning

Anambra,Nigerian (05/2020 – 08/2022)

• Generated 40% of new business through proactive client outreach and referral development.

• Coordinated marketing efforts, increasing social media engagement by 55%.

• Managed client relationships from initial contact through event completion, maintaining 95% satisfaction rate.

• Designed promotional materials and service packages that increased average sales value by 25%.

• Collaborated with vendors and partners to deliver seamless, high-quality event experiences.

Customer representative

MTNTelecommunications, Douala (06/2017 – 10/2020)

• Consistently exceeded monthly sales targets by 12–18% through effective customer engagement strategies.

• Educated customers on telecom products and services, aligning offerings with their needs.

• Developed localized marketing initiatives that increased store foot traffic by 25%.

• Participated in community outreach programs to strengthen brand visibility and generate leads.

• Awarded “Top Sales Performance” for three consecutive quarters.