Okonkwo Cosmos

OKONKWO COSMOS Linkedin.com/in/okonkwocosmos - Remote (UTC +1) SUMMARY Detail-oriented Virtual Assistant with experience providing administrative and operational support to remote teams across consulting and real estate environments. Skilled in managing high-volume inboxes, coordinating calendars across time zones, and supporting daily workflows using Google Workspace and Microsoft 365. Known for strong organization, attention to detail, and the ability to manage multiple priorities independently in fastpaced, remote settings. SKILLS WORK EXPERIENCE Executive Inbox & Calendar Management CRM & Lead Pipeline Management Workflow Coordination & Task Prioritization Staff Scheduling Support & Time Coordination Client & Vendor Communication Email & Follow-Up Management Research, Reporting & Documentation Process Organization & Operational Support TOOLS & PLATFORMS: CRM Platforms: HubSpot, Zendesk, Freshdesk, Intercom (familiar with GoHighLevel workflows, pipelines, and automation concepts) Scheduling & Coordination: Google Calendar, Trello, Asana, Notion (experience coordinating team schedules and task timelines) Social Media & AI Tools: ChatGPT (content drafting, caption review, communication support) Communication Tools: Slack, Email, Chat Platforms Office Tools: Google Workspace, Microsoft 365 EXPERIENCE Virtual Assistant, MG Consulting Firm, Remote USA Feb 2025 – Present Managed client communication across email, chat, and social platforms, ensuring timely and professional responses Coordinated scheduling, follow-ups, and lead tracking to support client conversion and engagement Maintained CRM systems by updating contact records, tracking interactions, and organizing lead data Supported onboarding processes and ensured smooth communication between stakeholders Assisted with property listing updates and administrative workflows, contributing to improved engagement Customer Support Representative & Virtual Assistant, (Freelance) Workstation Real Estate Associates, South Africa. Feb 2024 – Dec 2024 Managed client communication across email, chat, and social platforms with timely and professional responses Coordinated scheduling, follow-ups, and lead tracking to support client conversion Maintained CRM systems and generated reports on customer interactions and leads Conducted research and compiled summaries to support operational and business decisions. Supported onboarding processes and resolved client inquiries effectively Administrative Support Assistant, Plus1 Architect Limited. (On-site, Lagos) Mar 2023 - Nov 2025 Supported internal operations through scheduling, documentation, and workflow coordination Assisted with communication between team members and external stakeholders Maintained organized records and ensured accurate documentation across projects Contributed to task tracking and execution across multiple ongoing projects EDUCATION BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION. Chukwuemeka Odumegwu Ojukwu University CERTIFICATE Technical Support Fundamentals Google In-Demand IT Skills Training Digital Witch Support Community ADDITIONAL STRENGTHS Comfortable working in remote, fast-paced, and seasonal environments Strong written communication and attention to detail Able to manage multiple priorities and meet deadlines independently Reliable remote work setup with stable internet and backup power solution