Okonkwo Chiamaka

OKONKWO CHIAMAKA HENRIETTA LinkedIn Lagos state, Nigeria---Virtual assistant ||Lead generation|| Customer Service Representative || Sales and Marketing|| Administration| PROFESSIONAL SUMMARY Highly motivated and detailed-oriented professional with 1 year of pharmacy experience seeking to transition into virtual assistant, customer support and lead generation. Leveraging on transferrable skills gathered during my experience as a pharmacist and some CRM tools like Trello, Asana, Hubspot, Freshdesk to provide excellent customer service, solution, and develop good rapport with clients to ensure customer loyalty and growth of the business. Proven track record of exceeding customer satisfaction and strive in a virtual environment. Skilled in communication, administration and organization, ensuring efficient task completion and client satisfaction. Adept at utilizing software and systems to streamline processes and generate leads. RELEVANT SKILLS Virtual assistance/Administartion Good knowledge and proficient in using some Customer Relationship Management tools like Hub Spot, Zoom, Loom, Zoho, Slack, Fresh desk, Zendesk, Google suite, Gmail etc. Manage calendars to schedule appointments, tasks and book/set up meetings bearing in mind different time zones across the world. Relay innovative approaches and processes that will increase the efficiency of steps and products to increase manage record. Assist with project organization, create to-do lists, tasks, track deadlines, and monitor project progress. Maintain accurate records, spreadsheets and databases, and ensure data integrity, confidentiality with organizational policies. Carry out some administrative duties and support to enhance the seamless running of the organization. Excellent time management skills, strong organizational abilities, and the ability to prioritize tasks effectively. CUSTOMER SERVICE Demonstrating a genuine understanding of customer’s pain points by attentively listening and showing compassion. Effectively managed contract and achieve customer’s expectation by 45% Proactively identifying solutions, thinking critically to resolve issues efficiently, and exceeding customer expectations. Offers impeccable customer service, data entry and processed orders for many clients and exceeding all customer service expectation Regain customer trust through upselling and being the vendor of choice from 35% - 60% engagement Analyzes clients' needs, activities, and expectations to guarantee satisfaction for client retention. Schedules outgoing and incoming client calls for both internal and external customers to give technical and necessary support. SALES AND MARKETING Cooperates with the sales department to execute and also analyze some sales and marketing initiative to generate revenue. Reach out to leads, increase and build pipeline of prospective customers and manage interface. Proficient knowledge of email marketing tools like lemlist, mailchimp, Apollo.io etc Recommendation of products to customers to meet their needs. Consistently exceeded sales targets, expanded existing accounts and identified new business opportunities to drive revenue growth and expand market pres1ence. RESEARCH Good in conducting research for clients, utilizing a variety of sources including online databases. Proficient in finding out client’s markets and brands promptly and effectively. WRITING Exceptional ability in writing and editing documents like reports, proposals and letters that help to facilitate efficient flow of information in the organization and also outside it. WORK HISTORY 06/2023 to Customer care representative at alpha pharmacy and stores Current EDUCATION Bachelor of Pharmacy University of Nigeria, Nsukka. Enugu State. TRAINING AND CERTIFICATIONS Digital witch IT Academy Wing Assistant Wing assistant basic skill training Other trainings Mobile graphics, social media ( telegram, whatsapp, facebook, twitter) use and automation