Okonkwo Amarachi Sandra

I am a customer relationship expert with over 6 years of experience in customer support, specializing in cold calls and onboarding processes. My focus is on KPI and SLA compliance, leveraging technology to enhance customer experiences. As a Healthcare Virtual Assistant, I streamline administrative workflows while ensuring HIPAA compliance. I am dedicated to improving patient care and operational efficiency, making a meaningful difference in the lives of patients and providers alike.

 Customer Support Specialist at Sam_ Armani Company Ltd

✅ Managed customer inquiries and resolved issues, achieving a 95% satisfaction rate.

✅ Implemented new onboarding processes that reduced training time by 20%.

✅ Leveraged technology to streamline operations and enhance customer experiences.

 Healthcare Virtual Assistant at Saints Michael & Rafael Hospital

✅ Supported healthcare professionals by managing electronic health records (EHR) and appointment scheduling.

✅ Ensured HIPAA compliance while handling sensitive patient information.

✅ Enhanced operational efficiency through effective problem-solving and empathetic communication.

SKILLS

• Customer Service
• Virtual Assistance
• Healthcare Administration
• Social Media Marketing
• Email Marketing
• SEO (Search Engine Optimization)
• Digital Marketing
• Content Creation
• Problem Solving
• HIPAA Compliance

I am fully committed to supporting healthcare professionals by alleviating their administrative burdens and improving overall patient experiences. Together, we can cultivate a healthcare environment that prioritizes both efficiency and compassionate care, ultimately making a meaningful difference in the lives of patients and providers alike.