Okongwu Obianujuaku Stephanie

OKONGWU OBIANUJUAKU STEPHANIE SUMMARY Detail-oriented and proactive Virtual Assistant with hands-on experience in customer support, CRM tools, and administrative operations. Skilled in managing customer interactions, scheduling, lead generation, and supporting business workflows using tools like HubSpot, Zendesk, Trello, and Calendly. Proven ability to assist customers, maintain organized systems, and contribute to smooth daily operations. WORK EXPERIENCE IT Support & Administrative Trainee, Digital Witch Support Community Jan 2026- Present Gained hands-on experience using CRM tools such as HubSpot, Zendesk, Freshdesk and Intercom. Managed customer interaction and organized support workflows efficiently. Utilized project management tools like Trello, Asana,Monday.com,Clickup to manage tasks and real work scenarios. Learned IT support Fundamentals and basic troubleshooting techniques. Customer Support and Administrative assistant, Baby Essentials Store Sept- Assisted customers with inquiries and product selection. Handled customer complaints and ensured satisfaction. Managed inventory tracking and stock updates. Performed administrative tasks to support daily operations. Maintained organized store environment. EDUCATION Bachelor of Medical Rehabilitation (B.M.R), Physiotherapy Nnamdi Azikiwe University, Anambra, Nigeria. IT Support June 2021- Dec 2025 Jan- present Digital Witch IT Support Programme Google IT Support. Coursera Feb- present ADDITIONAL INFORMATION Technical Skills: Project Management tools, Customer support(ticket management and escalation, client communication and issue resolution), Critical thinking, Communication, Appointment Scheduling (Calendly, Acuity Scheduling), Organization, Problem solving, Lead generation. Languages: English, Igbo Certifications: Basic Health Support training on "First aid, CPR, AED, BLS and CES. Awards/Activities: Recognition for Active Participation in Class and Group Projects.