Okonanwan Ndarake

I’m Marie, a Customer Service & Support Professional with 3+ years of experience helping businesses turn frustrated users into loyal customers.

I specialize in optimizing support workflows, improving customer experience, and supporting customer-first systems that actually move business metrics, not just close tickets.

My work has contributed to:

• Reducing churn by 20% and increased repeat purchases

• Improving Net Promoter Score (NPS)

• Consistently maintaining 85%+ CSAT

• Exploring new income streams

I’m skilled in collecting and analyzing customer feedback to improve products and services, streamline internal processes, and identify bottlenecks and experience gaps that affect retention and growth.

With hands-on experience using CRM tools, order management tools, and collaborating cross-functionally with product, operations, and marketing teams, I focus on delivering support that creates real business impact, not just fast responses.

Recently, I've been working towards upskilling, and adding data analytics to my toolkit, to enable me take on more proactive roles and make greater impact in the customer service space.

If you’re building a customer-centric brand and need someone who understands people and systems, and is passionate about improving products and services, let me be your partner.