Okoh Chidimma

OKOH CHIDIMMA Enugu, Enugu State, Nigeria   Lagos, Lagos State, Nigeria - -- Virtual Assistance || Customer Support Specialist|| Appointment Scheduling|| Email Management|| Telemarketing. Professional Summary A proficient Virtual Assistant and Customer Support Specialist with about 7years of expertise in Appointment Scheduling, Email Management, and Telemarketing. Possessing strong communication skills and attention to detail, adept at handling various administrative tasks efficiently and providing excellent customer service. Demonstrated ability to manage multiple priorities and meet deadlines while ensuring smooth operations and client satisfaction. RELEVANT SKILLS Virtual Assistance Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, HubSpot, zendesk, monday.com, Google Suite, frshdesk etc. Communicates innovative strategies and methodologies to enhance the efficiency of our processes and products for better retention, management, and recovery of records. Ensures smooth operation of office equipment, manages inventories, orders/replaces equipment and supplies as needed. Implemented a streamlined monitoring system to swiftly identify items and materials requiring restocking. oversee a thorough calendar to synchronize schedules, tasks, and appointments, arrange and schedule meetings, while considering time-zone variations, and issue prompts and reminders accordingly. Solid expertise in crafting reports, conducting research, and providing insightful recommendations tailored to industry needs. Perform additional administrative tasks, manages data, and offers support to optimize office operations. Customer Support Specialist Successfully oversaw contract, meeting client expectations and yielding a 40% improvement. Successfully upsold and cultivated customer trust, elevating vendor preference from 30% to 60% engagement. Successfully delivered exceptional customer service, adeptly managed data entry tasks, and efficiently processed orders for numerous clients, consistently surpassing customer service standards. Consistently commended for producing high-quality and timely reports, meticulous attention to detail, delivering exemplary customer service, and fostering a collaborative team environment. Manages outbound and inbound client calls for both internal and external customers, offering office, technical, and other necessary support, while actively monitoring clients' needs, activities, and expectations to guarantee satisfaction and foster client retention. APPOINTMENT SCHEDULING Organizes and structurize the workflow by allocating specific time slots for different tasks or meetings. Assists in managing time effectively by ensuring that appointments are scheduled at suitable intervals, preventing overbooking and minimizing waiting times. Enhances customer service by offering flexibility and convenience to clients, allowing them to book appointments according to their preferences and availability. Streamlines administrative tasks by automating reminders, confirmations, and follow-ups, reducing manual workload and improving overall operational efficiency. EMAIL MANAGEMENT Handling, organizing, and responding to emails efficiently and effectively. Responsibilities may include prioritizing emails, filtering spam, drafting responses, scheduling appointments, and managing email correspondence with clients, colleagues, and stakeholders. Strong communication skills, attention to detail, and the ability to multitask are essential for success in this role.hing clients' brands, industries, and markets very quickly and efficiently. TELEMARKETING Identifying and qualifying potential customers by making outbound calls to prospects. Gather information about leads, assess their interest in products or services, and qualify them for further follow-up by sales representatives. Building trust with customers through personalized interactions over the phone. Provide information about products or services, address customer inquiries and concerns, and actively listen to customer feedback to enhance their experience. Utilize sales scripts, overcome objections, and highlight the benefits of products or services to close deals and achieve sales targets. Work History 03/2010 to 07/2023 Customer Support Representative// Data Processor STAFF COOPERATIVE NATIONAL ORTHOPAEDIC HOSPITAL ENUGU 06/2004 to 05/2009 Product Processor JUHEL PHARMACEUTICAL COMPANY EMENE Education National Diploma: Social Work Federal School Of Social Work, Emene, Enugu State Bachelor of Education: Educational Management Enugu State University of ScienceandTechnology, Enugu State Training and Certifications On Demand IT Skills Training Hardware components, networking concepts, and troubleshooting techniques. Analyze complex issues, think critically, and find innovative solutions. Efficiently prioritize tasks, manage workload, and meet deadlines in a fast-paced IT environment. Understanding the basic security principles, such as data protection, and cybersecurity best practices. Awards & Recognitions Award Recipient, National Youth Service Corps(NYSC), 2017 (Achieved measurable state, 2016 (Achieved measurable youth empowerment and inclusiveness.