Okoekoh Ehironamhen Nancy

OKOEKOH EHIRONAMHEN NANCY Benin City, Edo State, Nigeria - - -______________________________________________________________________________________ PROFESSIONAL SUMMARY A multi-skilled/talented Administrative Virtual Assistant, with a background knowledge in health (Registered Community Health Practitioner). I am skilled in customer services and virtually assist clients medically and administratively. I have over 5+ years of experience in the health sector. I blend the healthcare system and business with my number of years of experience. As a skilled professional, I support both customers relating to business and patients under healthcare remotely. I also offer professional knowledge and support to healthcare professionals in resolving medical issues. I help clients build a strong and healthy customer relationship that breeds loyalty and growth. Highly skilled at handling tasks positively and good at time management. I have been able to multitask effectively and pay attention to details over the years. __________________________________________________________________________________________ SKILLS Time management skills ●Ward management Google Suites ● Health Promotion Calendar management ●Customer Satisfaction Appointment scheduling ●Patient care Customer support ●Flexibility and Result Driven Email and Chat support. ●Report and document preparation Ability to troubleshoot ●Multi-tasking and result-driven. Excellent Research skills ●Knowledge of CRM tools. E.g. Zendesk, Slack, intercom. __________________________________________________________________________________________ WORK HISTORY 12/2021 to PresentMedical Virtual Assistant/Administrative Virtual Assistant (hybrid) Wellspring University’s Clinic, Benin City Edo State. Scheduling appointments for over 200 students/staff and still counting to see the physician/doctor. Using Pick-time, Calendly, and Google Calendar. Manages calendar for doctors, so they don’t miss out on important appointments. Manages patient/client follow-up care, to know if there is further complaint and if there is a need for rebooking appointments. Entering patients'/students' data into files, to maintain a good and accurate database. I help physicians manage the influx of emails, by sorting and filtering for important emails. 07/2022 to 07/2023Customer Support Representative Digital Witch Community Support Supported aspiring students making enquiries and registration through phone call, live chat and emails Directed aspiring students on how to register on the website, and I make sure the registration is being done before closing the ticket. Troubleshooting when necessary. Supported students in the community to set up their Zoom to take classes. 02/2019 to 11/2021Community Health Extension Worker Vinda Medical Centre, Benin City, Edo State. Data Entry (paper documentation) Immunized above 500 infants and neonates against immunizable diseases. Dressed surgical sites and other Wounds. Checking of vital signs. Taking samples of patients and running simple tests with the use of strips. E.g. HIV, Hepatitis B, and C, Pregnancy test, VDRL. Administration of medications orally and other routes prescribed by the doctor. Treatment of minor ailments. Taking of delivery. I did this for over 15 women. Participating in mobilization and sensitization of patients/clients and communities. I led my team for an Outreach in Uwa community, attending to over 60 adults and children with free medical checkups, medications, and food. 02/2018 to 1/2019Community Health Extension Worker Life Hospital, Benin City, Edo State. Assisted the surgeon in surgical procedures in the theatre. Provided pre and post-operational care. Dispensing of drugs to patients. Ensuring timely and accurate completion of all administration and documentation related to patient care and medication management including oral and intravenous medication. Single-handedly took normal delivery of women. _______________________________________________________________________________________ EDUCATION 2017National Diploma: Community Health Extension Worker (CHEW) Edo State School of Health Technology, Benin City, Edo State. __________________________________________________________________________________________ CERTIFICATION Building rapport with customers By LinkedIn Customer service foundation By LinkedIn Customer Service: Handling Abusive customers By LinkedIn Customer Service: Problem-solving and troubleshooting By LinkedIn Customer Service: Serving Customers through chat and text By LinkedIn