Okky Oktavia Lubis

OKKY OKTAVIA LUBIS - |-| Oct,10 1991 https://www.linkedin.com/in/okky-oktavia-l-2293b714b/ Jakarta, Indonesia, 10240 SUMMARY To obtain a position within a company with a strong foundation that will allow me to use all of my knowledge and professional skills. Field of interests: Customer Experience, Digital Marketing, Business Development, Secretary in all industry that will utilize my knowledge and experience that are necessary for a profession that will allow me to expand my professional talents and skills. EDUCATION Bina Sarana Informatika / Management of Admininistration / CGPA - - 2012 SKILLS MS office, Analytical, Presentation skills, Result Oriented, Team Work, Flexible, fast learner, and quickly adapt. WORK EXPERIENCES PT Toko Modal Mitra Usaha / Customer Service-Content Writer Sept 2018 – Sept 2021 • Developed Customer Service Department and maintaining Service Level Agreements • Developing content for social media, and the company website • Collaborate with the Recruiter to process incoming resumes new employee’s • Worked proactively with management team and maintained awareness of upcoming events. • Provide monthly Complaint Report to Otoritas Jasa Keuangan GL Event’s / Administration Assistant- Asian Games 2018 July 2018 – Sept 2018 • Implement operational process for handling new invoicing, vendor onboarding and PO requisition,drecreasing invoicing and account receivable by 80% • Work with finance to provide accurate shipping documents on time • Track shipment from notification of shipment until arrival at port of country PT Mitra Mega Inti Solusi / Executive Assistant & Business Development Sept 2018 – Sept 2021 • Performed all clerical functions, such as answer phone calls, file documents, schedule meetings. • Handled all travel arrangements, document visa of Managing Director and reservations domestic and international. • To arrange couriers, receives, sorts and distribute mail/deliveries, couriers. • To contribute to team effort by accomplishing related results as needed. • Any other duties and responsibilities that may assigned to you from time to time by the Management. PT Zurich Insurance / Customer Service Nov 2016 – Sept 2017 • Resolved an average of 500 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume) email,walk in, inbound call. • Calm angry customers, repair trust, locate resources for problem resolution and design bestoptionsolutions. • Interface daily with internal partners in field services, new business, and operations divisions PT Generali Insurance / Customer Experience Apr 2016 – Oct 2017 • Handled basic customer insurance claims and transferred calls that required more focused assistance. • Process customer orders and changes according to company procedures • Handling of confidential personal and business information with discretion PT Avrist Assurance / Customer Service Mar 2013 – Apr 2016 • Handled inbound customer service complaints and questions from a variety of customers. • To do Outbond Call for special purpose and suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations COURSES & TRAINING • Supervisory Customer Service-AFPI ( Asosiasi Fintech Pendanaan Bersama) • The Fundamentals of Digital Marketing (Google Digital Garage) • Managing a Customer Service Team (LinkedIn Learning) • Business Writing Principles (LinkedIn Learning) • Completion of Natural English Conversations (Udemy) • Pengenalan Sistem Informasi (Udemy) • Training Information Security Awareness –ISO 27001:2013 • Seminar Breakthrough Performance (Motivator Bali Learning Center) • Training Zurich Basic (Zurich ) • Service Excellent Training Program (Avrist) • Training Anti-Money Laundering (Avrist) • Courses English level (International Language Center) • Sistem Pengelolaan Arsip Berbasis TI & Komunikasi (BSI) Jan 2021 Sept 2020 Aug 2020 Aug 2020 Mar 2020 Mar 2020 Jan 2020 Sep 2019 Jun 2015 Feb 2014 Oct 2014 Jun 2014 Oct 2011