Okike Ginikachukwu

OKIKE GINIKACHUKWU ABUJA, NIGERIA -▪ Email:- ▪ PROFESSIONAL SUMMARY A Seasoned and well grilled Virtual Assistant with core skills in Customer Support, Lead Generation,Appointment Setting, Email Marketer,Sales Executive and Administrative Assistant. I provide remote support to clients or organizations across various administrative, technical, or creative tasks over the years. Overall, as a virtual assistant, I excel in multitasking, problem-solving, and maintaining strong communication with clients and team members while working remotely and on-site. My role is to streamline operations, enhance productivity, and support the overall efficiency of the organization or individual I worked with. SKILLS ● Knowledge of Customer Management Tools and Technologies. ● Software skills-Ms Word,Excel,Powerpoint, Zoom, Hubspot, Trello, Asana, Click-up, Apollo, Zillow,Monday.com etc. ● Emotional Support ● Administrative Role ● Customer Support ● Appointment Setting ● Email Marketer ● Airbnb, Booking.Com etc WORK HISTORY 21|02|2022-20|03|2024 FIRST CITY MONUMENT BANK(FCMB) JABI ABUJA ● POSITION: Direct Sales Agent\Sales Executive .Roles includes: ● Lead Generation: Actively seeking out potential customers through various channels such as referrals, cold calling, networking, and events. ● Customer Education:Educating potential customers about banking products and services, including loans, savings accounts, credit cards, and investment options. ● Sales Conversion: Converting leads into actual customers by effectively presenting the benefits of banking products, addressing customer concerns, and closing sales. ● Relationship Management: Building and maintaining strong relationships with customers to ensure satisfaction and retention. ● Compliance and Documentation: Ensuring all sales processes adhere to regulatory guidelines and completing necessary documentation accurately. ● Feedback Collection: Providing valuable feedback to the bank regarding customer preferences, competitor activities, and market trends to refine sales strategies ● Achieving Targets: Meeting or exceeding sales targets set by the bank through proactive sales efforts and strategic planning. ● Overall, direct sales agents in the banking sector are integral to expanding the customer base, driving revenue growth, and maintaining high levels of customer satisfaction. 02|01|2020-05|02|2022 ● HAREEM ISTANBUL KOOKIS MALL WUSE 2 ABUJA, ● POSITION: Customer Support/Sales Executive ● Roles includes: As a customer support agent and Sales Executive, my roles include addressing inquiries, resolving issues, providing product information, facilitating sales, handling complaints, and ensuring customer satisfaction. 15|11|2018-23|12|2019 ● Transmission Company Nigeria, No:14 Zambezi Crescent Maitama Abuja, ● Position: Assistant. Customer Service Representative\Administrative ● Roles include but are not limited to: I interact with customers through chat platforms to address their inquiries, solve issues, and offer product recommendations. ● I utilize strong communication skills to effectively convey product information and assist in making sales. ● Additionally, I handle customer complaints promptly to ensure their satisfaction is maintained through timely resolution. ● Preparing bills for international companies ● Managing General Manager Email, I respond to clients' emails and resolve their complaints. VOLUNTEERS ● Brain and Body Foundation (NGO) Abuja POSITION: Customer Support Work as a support person to the organization Assisting Children with disability Administering Supplement to Children with brain disorder and sickle cell EDUCATION ❖ Ebonyi State University, Abakaliki, Ebonyi State Bachelor of Science in Political Science -) ❖ Abuja Comprehensive College Nyanya -) Senior Secondary School Certificate (SSCE) ❖ LEA Primary School Pyankasa Abuja -) ACADEMIC QUALIFICATIONS ❖ National Youth Service Corps 2019 ❖ Bachelor of Science, Political Science, 2017 ❖ National Senior School Certificate (NECO) 2012 ❖ Secondary School Leaving Certificate ( SSCE) 2013 ❖ First School Leaving Certificate (FSLC) (2005) PROFESSIONAL TRAININGS/CERTIFICATION ❖ Virtual Assistant 2024 ❖ Website Design 2023 ❖ Customer Relationship Management 2019 ❖ Health Safety and Environmental Management 2019 ❖ Project Management 2019 ❖ Human Resources and Management 2019 EXTRACURRICULAR ACTIVITIES ❖ Reading and Writing ❖ Research ❖ Volunteering REFEREE Mr Tochukwu Aneke Quantity surveyor- Mr Saddiq Abba transmission company of Nigeria Civil servant-