Okhuelegbe Osaro Sandra

SANDRA OSARO OKHUELEGBE CONTACT House B794, Wumba Bakassi,Wumba District Apo,Abuja FCT.900001 Tel:- Email:-SKILLS  Complaint documentation  Conflict resolution  Refunds processing  Data entry  Social media management  Project management  Time management  Excellent attention to details  Good decision making  Proficency in;  Zendesk  Slack  Dasboard  Livechat  Intercom PROFESSIONAL SUMMARY I am service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles question and resolves concerns with great problem-solving abilities and Attention to detail. Multitasks and manages time well to consistently meet performance targets. EXPERIENCE Marbillcare Consulting January 2023-Till date Remote Customer Service Representative 1. Resolved customer inquires, complaints, and issues providing insightful solutions 2. Offered products and services to meet customers’ needs & goals. 3. Communicated with clients over phone, email & chat platform 4. Addressed Customer concerns and complaints and resolved issues promptly. 5. Provided solutions, recommendations and replacements with empathy and positive feedback. Kuvuki Limestone January 2022-January 2023 Customer Support Executive (remote) 1. Kept detailed records of customer transactions, recording support enquires complaints and actions taken. 2. Provided targeted customer support via live chat, email and telephone. 3. Upheld strict security standards to protect sensitive customer information. 4. Handled payments and exchanges with varying complexity. 5. Connected with prospective, new, and established customers to access and determine individual needs. 6. Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction. 7. Resolved service and billing complaints, refunding money and adjusting prices where applicable 8. Fostered productive business relationships and promoted long-term growth opportunities. Evy’s organic May 2022-October 2022 Data Entry Clerk (remote) 1. Operated statistical and database management software to facilitate data entry, cross-team collaboration and report compilation. 2. Upheld company non-disclosure and confidentiality standards, complying with files access policies and procedures. 3. Leveraged available resources to obtain data and complete assigned projects within deadlines. 4. Retreived data from past studies to inform projects. 5. Produced reports using advanced spreadsheet functions and software. 6. Communicated with technical staff to resolve computer and software problems. 7. Compared transcribed data with source documents to correct any errors. Wecare Consulting January 2022-April 2022 Data Entry Assistant 1. Transferred data from hard copy formats into computer files and database systems. 2. Created comprehensive Excel spreadsheets to organize large datasets. 3. Communicated with technical staff to resolve computer and software problems. 4. Typed information and data provided by customers, verifying data integrity and completeness for recordkeeping accuracy. 5. Verified outdated data to make necessary changes to records. Emedia group Abuja,FCT Virtual Executive Assistant 1. Organized and maintained diaries, calendars and schedules to keep organization running smoothly. 2. Took and relayed messages and appropriately escalated calls to appropriate personnel. 3. Managed and coordinated complex calendars and logistics for travel and on-site meetings. 4. Circulated presentation materials and other documents for meeting attendee preparedness. 5. Reserched and prepared presentations, reports and other documents for internal and external audiences. 6. Provided advanced clerical support by developing agendas for meetings. 7. Prepared purchase orders as required and obtained appropriate approvals. 8. Created filing systems for easy retrieval of departmental information. 9. Supported executives with project coordination, data analysis and administrative assistances. 10. Organized travel arrangements to regional, national and international destinations. AR Security solutions Abuja, CT June 2019-june 2021 Virtual Administrative Assistant 1. Processed correspondence, documents, and reports to support clerical staff. 2. Created dynamic spreadsheets using knowledge of Microsoft Excel formulas. 3. Assisted teams to prepare proposals for new business. 4. Oversaw digital filing systems and naming conventions. 5. Triaged multiple tasks and competing priorities in servicing requests for senior managers. EDUCATION December 2014 Bachelor of science Computer science Ambrose Alli University, Ekpoma Edo. CERTIFICATION Customer Experience- LinkedIn learning Social Media Communications- LinkedIn learning Microsoft Excel- LinkedIn learning Administrative Assistance- LinkedIn learning Escalation Resolutions- LinkedIn learning LANGUAGES English Fluent