Okezie Chukwuma Ernest

OKEZIE CHUKWUMA ERNEST CAREER OBJECTIVE A Dedicated and self-driven marketing graduate, with a good knowledge of Administrative and Operational duties. Effective communicator and a team player with an innovative mind-set towards problem solving, currently looking for an Administrative/ Operations position, with the ability to adapt to different working conditions. Seeking a career that provides an opportunity to solve problems and for self-growth. PERSONAL DETAILS DATE OF BIRTH: July 6th, 1996 ADDRESS: 49, Jubilations Grace Garden Estate, Lokogoma, Abuja. STATE OF ORIGIN: Abia State. NATIONALITY: Nigerian MOBILE NUMBER: - EMAIL: - LINKEDIN: https://www.linkedin.com/in/okezieernest SKILLS AND EXPERTISE • • • • • • Excellent Communication skills Interpersonal skills Organization skills Data Analytical skills Microsoft Office Suite Listening and decision-making skills • • • • • • Project Management Strong Work Ethic and Initiative Customer relationship management skills Marketing skills Time management skills Teamwork EDUCATION Bachelor of Science: Marketing (Second Class Lower Division- Name of Institution: Abia State University, Uturu (ABSU) - Abia State WORK EXPERIENCE Virtual Assistant- (Part- Time) 06-2023 – Date Chidi Ekeneme- (UNDP) Location: Remote • Managing personal appointments and schedules. • Managing emails, responding to inquiries, and organizing the inbox. • Prepare reports and mites of meetings, trainings, seminars, etc. • Setting up and managing online meetings or webinars. • Booking flights, accommodations, and transportation. • Researching and sourcing materials or information for projects • Proofreading and creating slides for presentation. Virtual Assistant- (Part- Time) Miracle Oluchukwu- (BridgeGap Consults Limited) Location: Remote • Recruitment of Chauffeurs and Field workers. • Verification of Documents and Driver’s License. • Proofreading and preparing of Training slides. • Scheduling Applicants for Interviews and Training. 04-2023 – Date Operations Manager (Full Time) 11-2022- Date Stallion Group (Africar Technology)Location: Ibadan/ Abuja, Nigeria • Liaise with the COO in Updating and publishing Standard Operating Procedures (SOPs) using subscribers, customer and employee input/ feedback resulting in clearer and more useful instruction for users. • Implement and maintain strict adherence to operational policies, rules, and regulations by the subscribers and the entire operations team. • Coordinating the implementation of new systems, such as direct allotment, Afri-payment/ wallet, hail-a-ride, subscription model, mobilizing and immobilizing of vehicles, etc. • Manage a team of 4 Driver Relation Officers (DROs) with over 400 drivers supervised by them, 4 Quality officers, a Training Officer, and a Maintenance Officer who schedules vehicles for maintenance, repairs, and mileage reading. I assume responsibility for a variety of personnel actions including participating in the selection, hiring, termination, and training of employees. I have presented many training's, meetings, and in-service hours. • Ensure regular schedule of App maintenance and upgrade for new features by the Technical Team. • Schedule weekly performance reviews with all the Departmental Team Lead and Managers. Operations Officer (Fleet Supervisor) Stallion Group (Africar Technology)Location: Ibadan/ Lagos, Nigeria - • Developing team communications and information for meetings. • Monitoring day-to-day running of the company’s vehicles and drivers, ensuring high level of productivity and progression. Offering friendly and efficient service to all customers, handled challenging situations with ease. Managing team of employees, overseeing hiring, training, and professional growth of employees. Ensuring smooth running of the company’s e-hailing app. Provide assistance to customers through various channels such as phone calls, live chat, email, or social media. Address inquiries, concerns, and complaints promptly and professionally. Helping customers with billing inquiries, fare calculations, and payment issues. Resolve payment disputes and ensure accurate fare charges. Investigate and resolve customer complaints, disputes, or issues related to service quality, driver behavior, or vehicle condition. • • • • • • Assistant Control Officer (Internship) 06, 2020 - 12, 2020 Bc kash Corporative and Financial Society. Location: Onipanu, Lagos State . • Managed costs and quality of company’s business. • Generate reports of findings to help management with making key decisions. • Developed and updated tracking spreadsheets through the company’s website. • Evaluated performance and policies associated to loan grant to the customers. • Collected, arranged and input information into database system. • Assisted with progress reporting to management. • Access financial strength of new customer requesting for loan. • Preparing and presenting clear and concise audit reports and documentation including support analysis for the annual management meeting. 06, 2019 – 06, 2020 Administrative Assistant (NYSC) Nigerian Shippers' Council (NSC) Location: Apapa, Lagos State • • • • • • • Work directly with the Deputy Director of Monitoring and Enforcement. Recording of minute and reports of meetings. Planning and organizing meetings and seminars for stakeholders, and staff of the Division. Manage Communications and Correspondence. Planning and Schedule monitoring activities. Attend Berthing meetings. Using Information Technology to obtain and disseminate official information within and outside NSC (e.g. MS Office, spreadsheet, database, email and internet). PROFESSIONAL CERTIFICATION • BSc. Marketing (Second Class Lower Division) • National Youth Service Corps Discharge Certificate (NYSC). • • • • Strategic Human Resources, Society for Human Resource Management SHRM. Communication Foundations, Registered Education Provider (Project Management Institute). Six Sigma Foundations, LinkedIn Learning 1000 W Maude Ave Sunnyvale, CA 94085. Excel: Implementing Balanced Scorecards with KPIs, LinkedIn Learning 1000 W Maude Ave Sunnyvale, CA 94085. REFEREES Available upon request.