CONTACT
Cynthia Okereke
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OBJECTIVE
Energetic Assistant with years of experience. Excels in providing outstanding
services with a deep passion for work and a need to succeed. A fast learner with
topnotch attention to detail, possessing an expert-level proficiency in the use of
Microsoft Office tools and Google Workspace and seeking a position in your
organization where I can lend my knowledge and experience to improve productivity.
EXPERIENCE
Oct 2017 - April
2019
Customer Service Representative
Festik Resources, Nigeria
-Answered product questions and offered updates and information about
services.
-Resolved 80% of complaints on the first point of contact.
-Handled feedback and resolved recurring product complaints.
-Answered calls professionally and provided complete information about the
company's products and services.
Apr 2019 - June
2022
Administrative Assistant
Festik Resources, Nigeria
-Managed the complex calendars of 2 executives with up to 5 daily appointments
each.
-Ensured maximum confidentiality of all communications while maintaining
utmost discretion in handling sensitive topics.
-Led a team of 5 persons on the basics of being a customer service
representative.
-Coordinated International and local travel arrangements for the CEO and
supervisors going for corporate events.
-Took detailed minutes of meetings with powerful action items properly delegated
to team members for fast and effective results.
-Worked an average of 40hours a week to complete various administrative tasks.
Aug 2022 - Nov
2022
Executive Virtual Assistant
Thalia Events, USA - Upwork
-Organized and maintained the CEO's daily/weekly meeting schedules.
-Managed an extremely active calendar with more than 15 appointments daily.
-Ensured file organization based on the CEO's office protocol.
-Supported the administrative team across the organization on various projects.
-Managed the CEO's schedules, and coordinated appointments and travel
arrangements.
-Prepared customer's spreadsheets and kept them online.
Jan 2023 - Jun
2023
Content Manager - Remote
Kwench Juice Bar, Portharcourt
-Organized a content marketing calendar that planned the creation of content
throughout the year.
-Used target keywords to write search-engine copy that is optimized while
remaining entertaining and informative.
-Stayed abreast of current best practices in the industry and reviewed competitors'
websites to compare their activities with those of our company.
-Worked closely with the company’s marketing team to devise online marketing
strategies.
- Updated content to ensure that it’s current and value-packed.
Mar 2023 - October
2023
Virtual Assistant
Partners Resource(Hospitality) Illinois
-Researched and found suitable properties for the company's Airbnb business.
-Negotiated with property owners and set up appointments with the company's
relevant stakeholders.
-Ensured quick response to guests' chats and handled reservation processes from
start to finish.
-Provided outstanding customer service, identified guests' needs, and resolved
them promptly with a positive attitude.
-Organized the support team; and the onsite manager, scheduled cleanings, and
ensured delivery of quality work by the handymen.
-Achieved a 5-star review and maintained the status of a super host for the
company.
EDUCATION
Nnamdi Azikiwe University
History /International Studies
2nd Class Upper Division
SKILLS
Exceptional Customer Service
Excellent communication
Discretion and Confidentiality
Impeccable Accuracy
Strong Time Management Skills
Excellent interpersonal skills
CERTIFICATIONS
Customer Service: Problem Solving and Troubleshooting - LinkedIn Learning, June
2022
Customer Service; Serving Customers Through Chat and Text - LinkedIn,2022
Jobberman Softskills Training - Jobberman 2022.
Digital Marketing Fundamentals - Indian Institute of Digital Education(IIDE) 2022
Internship Program in Digital Marketing - Project Skypunch, 2022
Virtual Assistant with Honors - African Leadership Accelerator(ALX Group)2022.
