Okere Ogechukwu Gift

Ogechukwu Gift Okere​ Virtual Assistant | Customer Care Representative | Notion Expert | Portfolio Professional Summary ●​ Detail-oriented and organized Virtual Assistant and customer care representative with 3+ years of experience supporting small business owners and entrepreneurs across various administrative and operational tasks.​ Skilled in managing emails, scheduling, data entry, customer support, bookkeeping basics, and general system organization ●​ I specialize in using Notion, Google Sheets, and simple admin tools to help streamline workflows, improve efficiency, and reduce daily business stress. ​ I work independently, communicate clearly, and genuinely enjoy helping small business owners get time back so they can pour it into the parts of the business they love most. ​ Skills & Tools​ Soft Skills: Clear Communication, Time Management, Problem Solving, Dependability, Adaptability, Attention to Detail, Customer Service, conflict resolution, active listening empathy.​ ​ Tools & Software: Notion, Google Sheets, Trello, Google Workspace (Gmail, Calendar, Docs, Drive), Microsoft Excel, Canva, Zoom / Google Meet, WhatsApp Business, Zoho, Hubspot.​ ​ Core VA skills: Email & Calendar Management, Data Entry & Record Keeping, Basic Bookkeeping & Reconciliation, Scheduling & Appointment Setting, Customer Support & Inquiry Handling, Document Creation & Organization, Social Media Support, Phone & chat support.​ ​ Relevant Experience Dayspring Dry cleaners | Virtual Assistant | April 2025 – Present - Used Notion to build a system for tracking daily orders, cash flow, and deliveries, making it easy for the owner to stay updated. - Responded to customer inquiries on WhatsApp, helping retain loyal clients and keep them coming back. - Created a simple filing system to organize invoices and customer receipts for easy tracking. Customer Support & Admin Assistant | Ammywiss Cell Communications | Lagos Feb 2023 – May 2025​ ​ - Helped over 100+ customers weekly by responding to inquiries, resolving issues, and following up, which improved customer satisfaction and loyalty.​ - Reduced response time by 40% by organizing chats, creating reply templates, and managing WhatsApp business effectively.​ - Supported day-to-day admin tasks, including filing, scheduling, and updating customer data, keeping the back end running smoothly.​ ​ Administrative Assistant | Klassic Security Ltd | Lagos | July 2019 – Nov 2022​ ​ - Supported HR with recruitment tasks, like scheduling interviews and collecting documents, making the process faster and more organized.​ - Used Microsoft Office tools (Word, Excel, Outlook) to create reports, update logs, and send out client communication.​ - Acted as the first point of contact for visitors and phone calls, handling questions and directing them properly. EDUCATION B.Sc. Business Administration Centre International Universitaire Des Meilleurs (CIUM) – Benin Republic CGPA: 4.13 / 5.0 – Second Class Upper (2022) Certifications & Training - Virtual Assistant Certification — ALX (2025)​ - Digital Marketing Fundamentals — Google (2020)​ - Customer Care Certification (2020)​ ​ ​ ​