Okeoghene Winifred Ikewun | Freelancer Resume

Okeoghene Winifred Ikewun Administrative Virtual Assistant Lagos, Nigeria, -,- Professional Summary Detail-oriented and reliable Remote Administrative & Virtual Assistant with over 5 years’ experience supporting executives, startups, and remote teams. Skilled in managing projects, administrative operations, spreadsheets, reports, communications, and research within virtual workspaces. Adept in tools like Google Workspace, Notion, Trello, and Excel. Thrives in fully remote roles by offering structured, self-managed support and proactive problem-solving. Recognized for maintaining confidentiality, meeting deadlines, and enhancing team productivity. Core Competencies ● Self-Discipline | Accountability | Problem-Solving| Excellent Communication | Customer Empathy ● Detail-Oriented | Time Management|Organized & Proactive | Confidentiality ● Remote Administrative Support|Customer Service (Email / Chat)| Data Entry & Records Management|Portfolio management ● Calendar, Inbox & Communication Management| Project Coordination & Reporting ● Research & Information Management ● CRM | Google Workspace | Excel | Notion | Slack | Trello ● Google Sheets | ClickUp Canva | CRM | Ticketing Systems Professional Experience Administrative Virtual Assistant(Remote) 11/2024 – Present Edmoal Nig Ltd ● Managed administrative operations, increasing overall efficiency by 35% through effective scheduling, inbox organization, and reporting using Google Workspace. ● Coordinated remote team tasks via Trello and Notion, contributing to project deadlines being met 15% faster. ● Maintained reports and spreadsheets with 99% accuracy, ensuring reliable data for management decisions. ● Organized digital files and improved access speed by 30% through structured documentation systems. ● Monitored communications, prioritizing tasks, which reduced delays by 20%. Customer Support & CRM Assistant, 02/2018 – 02/2019 United Bank for Africa, Lagos, Nigeria ● Delivered customer support via email and chat, resolving inquiries and escalating issues professionally, improving customer satisfaction by 25%. ● Handled tickets efficiently, maintaining a response time improvement of 20% by prioritizing urgent matters. ● Documented client interactions in CRM tools with 98% accuracy, supporting smooth handovers across the support team. ● Managed customer follow-ups, reducing repeat complaints by 15% through clear communication and proactive issue resolution. ● Provided feedback to improve support processes, contributing to a 10% boost in customer retention. Data Entry Specialist 03/2020 – 10/2021 Trending Fashion House. Lagos, Nigeria ● Performed high-volume data entry tasks with 99% accuracy, ensuring clean and organized records across spreadsheets and databases. ● Processed reports and maintained databases, improving data accessibility by 30% through systematic organization. ● Conducted audits and corrections, reducing data inconsistencies by 25% and improving reporting accuracy. ● Assisted in creating detailed reports from large datasets, saving teams 20% time on manual processing. ● Supported remote project tracking through precise data entry updates across Google Sheets and Excel. Volunteer Experience (Remote) Admin Volunteer NGO / Community Support | May 2025 ● Supported team communication and remote operations, increasing efficiency by 30% through improved workflows. ● Assisted with reports and administrative tasks, maintaining 95% consistency across records. ● Enhanced communication flow in remote environments, reducing delays by 20%. Education 11/2021 – 09/2023 Delta State Polytechnic Higher Diploma in Accounting Delta, Nigeria Certifications Customer Success fundamentals Virtual Assistant June 2025 May 2025 Tools & Software Google Sheets | Google Workspace | Excel | Notion | Trello | ClickUp | Asana | Slack | Canva Referees Available upon request