Okenyi Monica

CONTACT INFO -- OKENYI MONICA VIRTUAL ASSISTANT PROFILE EDUCATION Auchi Polytechnic ~ 2018 - 2021. Higher National Diploma in Hospitality Management Auchi Polytechnic ~ 2014 - 2017. A dedicated Virtual Assistant with years of experience that brings a blend of expertise, precision, and a passion for delivering exceptional results to every project. My background encompasses a wide range of tasks from administrative support, customer support, virtual assistance, email management, and scheduling, as well as providing top-notch services and technical support. I pride myself on my ability to juggle multiple tasks efficiently while maintaining an organized, proactive approach to problem-solving. National Diploma in Hospitality Management. SKILLS WORK EXPERIENCE DataWorld Org (Upwork) || Virtual Assistant Feb, 2024 - March, 2024. Digital Marketing Calendar Management Email Correspondence Travel Arrangements Data Entry Customer Support Document Preparation Meeting Scheduling and Coordination CRM Management (Customer Relationship Management) Project Management Administrative Support Time Management Communication Skills (Written and Verbal) Problem-Solving Abilities Attention to Detail Organization Skills Multitasking Prioritization of Tasks Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Slides, Calendar, Gmail) Social Media Management Research Skills Critical thinking Performed data entry and updated databases, resulting in a 20% increase in accuracy and a 15% reduction in errors. Utilized accounting software and tools to input, organize, and analyze financial data, facilitating efficient record-keeping and reporting. Conducted research and prepared reports on various topics related to the company's operations and industry standards. Handled confidential information and documents with discretion and maintained their proper organization. Digital Witch Support Community || Virtual Assistant Aug, 2022 - Nov, 2023. Managed calendars, scheduled appointments, and arranged meetings. Provided customer service support to over 100 clients, resulting in a 90% satisfaction rate and a 5% increase in customer retention. Prepared presentations, spreadsheets, and documents for a team, ensuring all materials were error-free and visually appealing, resulting in a 100% satisfaction rate from team members. Utilized CRM software to document customer interactions, track support tickets, and follow up on unresolved issues. Karen’s Clothing || Sales Representative Feb, 2018 - Nov, 2020. Utilized CRM software to track leads, manage sales activities, and generate reports for performance analysis and forecasting, contributing to a 20% improvement in sales efficiency. Conducted thorough needs assessments and product demonstrations to educate prospects on the benefits and features of our offerings, leading to an increase in conversion rates by 15%. Achieved and consistently exceeded monthly sales targets and contributing to the overall growth and success of the sales team.