Okenwa Esther Nnenna

OKENWA ESTHER NNENNA VIRTUAL ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE https://www.linkedin.com/in/okenwa-esther-nnenna-Enugu, Nigeria. PROFESSIONAL SUMMARY Highly organized and passionate Virtual Assistant skilled in short -term rentals/ property management, task coordination and guests communication. Dedicated to providing exceptional support to real estate professionals, teams, and businesses, increasing efficiency, productivity, and profitability. Proficient in a range of software applications, including property management software, CRM systems, and Microsoft Office. SKILLS ● ● ● ● ● ● ● ● ● Effective Communication Property Management Email Management Calendar/Time Management Guest Communication/Customer Service Real Estate Market Knowledge Airbnb Arbitrage/Property Finding Real Estate Marketing Organizational Skills ● ● ● ● ● ● ● ● ● ● Lead Generation Appointment Setting Meeting Scheduling Cold Calling Problem -Solving Skills Listing Optimization Property Analysis Task Management Upward Management Tech- Savvy (Ability to work with Google Suite, Microsoft Office Suite, PMS… WORK EXPERIENCE Independent Property Finder, USA Real Estate Investors April 2024-Present Core Duties ● Conduct market research to identify profitable properties approved for Airbnb ● Call landlords to inquire about their properties to be sure it's approved for Short -Term Rentals ● Educate property owners about Airbnb Arbitrage and the benefits of allowing investors lease and manage their properties to bring in regular revenue ● Communicate with clients all through the scouting process to ensure properties align with their requirements ● Analyze properties with Airdna and other tools to identify the ideal properties for STRs. Property Manager/Customer Service, Digital Hospitality Hub, Nigeria April 2024-July 2024 Core Duties ● Optimized listings to rank in search engines and increased bookings ● Solved problems of guests by attending to their needs and complaints ● Ensured properties are clean and communicated with cleaners before guests check-in. ● Delivered exceptional customer service to guests all through their stay. EDUCATIONAL QUALIFICATION ● Higher Nàtional Diploma in Mass Communication (HND), Institute of Management and Technology, Enugu Jan 2017-Dec2019 PROFESSIONAL CERTIFICATION ● Short -Term Rentals/Property Management, Short-Term Rental Academy Mar 2024 Aug 2022 ● Digital Marketing Fundamentals, IIDE Nov 2022 ● Fundamentals of IT Support, Digital Witch Community