Okeke Macjustin

Hi, I’m Okeke Sochima Macjustin— a results-driven Telemarketer, Customer Care Rep, and Appointment Setter with over 4+ years of frontline experience across fast-paced B2B and B2C environments. I’ve mastered the art of turning cold calls into warm conversations, resolving customer pain points with patience and precision, and booking high-value appointments that drive revenue growth.

In my career, I’ve worked with startups and scale-ups — from fintech platforms to SaaS tools — where I consistently hit and exceeded KPIs like call volume, conversion rates, and CSAT scores. I’m fluent in English and comfortable switching to translators when needed to build rapport. Whether I’m on a 30-minute discovery call or handling a frustrated client at 9 PM, I stay calm, solution-focused, and laser-sharp on the next step.

As a telemarketer, I’ve generated over 500 qualified leads through outbound calls, using consultative selling to uncover needs before pitching. As a customer care rep, I’ve resolved 98% of tickets on first contact, reduced escalation rates by 30%, and earned “Top Performer” badges across three quarters. And as an appointment setter? I’ve scheduled 10+ demos per week for sales teams — many of which turned into closed deals — by qualifying prospects rigorously and tailoring messaging to their pain points.

I’m tech-savvy — comfortable with CRM tools like Salesforce, HubSpot, Zoho, and dialer platforms like Five9 and Zendesk Talk. I track my calls, notes, and outcomes religiously, so managers always have real-time visibility into pipeline health. I thrive in remote settings, stay disciplined with time-blocking, and love collaborating across time zones.

I’m updating my Hubstaff profile now to reflect these roles because I’m ready for the next challenge — preferably a fully remote gig where I can bring energy, empathy, and efficiency to every call. I’m open to contract or full-time roles with companies that value integrity, impact, and growth. Let’s connect — I’d love to turn your leads into loyal customers. 🚀