Okeke Gift Onyinyechi

I am an empathetic and tech-savvy Customer Support Specialist with 3+ years of experience delivering excellent customer experiences across digital channels. I specialize in resolving customer issues efficiently, improving satisfaction rates, and building lasting relationships through personalized, timely, and human-centered support.

I provide a range of services designed to support, engage, and retain customers in a scalable and empathetic way.

Here’s a list of support-related services I offer:

• Multichannel Customer Support: Handling queries across email, chat, and social media platforms
• Customer Onboarding & Training: Guiding new customers through setup and usage
• CRM & Helpdesk Management: Tracking tickets, following up, and closing loops
• Customer Feedback & Insights: Collecting, analyzing, and improving based on feedback
• Documentation & Knowledge Base Creation: Helping customers help themselves faster
• Tech-Savvy Troubleshooting: Resolving product-related issues and working cross-functionally