Okeke Geraldine Chinazo

GERALDINE CHINAZO OKEKE Lagos, Nigeria | - Linkedin |-SUMMARY A resourceful and results-driven Airbnb Property Manager and Co-Host with over 5 years of experience managing and scaling short-term rental operations. Specialized in optimizing pricing strategies, enhancing guest experiences, and driving occupancy and revenue growth across multiple platforms. Skilled in co-hosting and collaborating with property owners to deliver seamless guest stays while maximizing profitability. Proficient in using dynamic pricing tools, automation software, guest messaging platforms, and vendor coordination systems to streamline operations and maintaining 5-star ratings. Known for turning underperforming listings into top-tier rentals through strategic marketing, listing optimization, and operational excellence. EDUCATION Federal Polytechnic Nekede – Imo, Nigeria​ OND in Co-operative Economics and Management National Open University – Abuja, Nigeria​ BSc in Economics (In View) September 2016 – November 2019 January 2023 – Till Date WORK EXPERIENCE Remote Property Manager | Airbnb Co-Host​ January 2024 - April 2025 Enhause LLC – Port Charlotte, FL, USA ●​ Used dynamic pricing tools like PriceLabs and adjusted rates based on seasonal trends, leading to an over 50% increase in average monthly revenue compared to the previous year. ●​ Analyzed performance data to identify underperforming listings and made strategic updates, boosting occupancy rates from 72% to over 90% within a year. ●​ Consistently maintained Superhost status across all managed properties, earning a 4.9-star average rating from more than 1,200 guest reviews. ●​ Built a trusted team of cleaners and handymen that made it faster to get the place ready for the next guest 100% quicker while keeping everything running smoothly each day. ●​ Created guest welcome kits, set up automated messages, and designed local area guides, all of which improved the guest experience by 100% and reduced the need for guest support. ●​ Produced clear monthly financial reports and dashboards for property owners to keep them 100% informed and guide future strategy with real data. Airbnb Co-Host | Listing Agent | Virtual Assistant ​ June 2024 - December 2024 Havenhause Homes – Port Charlotte, FL, USA ●​ Managed and updated over 25 property listings across Airbnb and other platforms, increasing visibility and boosting booking inquiries by over 95%. ●​ Delivered prompt, helpful communication by responding to over 100+ guest messages and booking requests, maintaining a 100% response rate and improving booking success by 98%. ●​ Created high-performing listings by optimizing titles, keywords, descriptions, and visuals which lead to an over 70% boost in bookings across platforms. ●​ Collaborated with property owners on compliance, pricing strategy, and listing performance, helping increase property revenue by an average of 60% and improve search rankings across all listings. ●​ Resolved 98% of guest concerns and last-minute issues, avoiding the need for Airbnb intervention and maintaining a seamless guest experience. Airbnb Arbitrage Expert and Property Finder | Data Entry Expert​ March 2023 - May 2024 Digital Hospitality Hub – Remote, Nigeria.​ ●​ Researched and analyzed over 100 profitable short-term rental properties, helping grow the investment portfolio by 65% through smart market targeting and deal sourcing. ●​ Conducted in-depth research and maintained detailed property data in CRMs and Google Sheets, identifying 100+ high-yield rental opportunities across Airbnb, Vrbo, Booking.com, and Furnished Finder. ●​ Handled lease and sublease negotiations, securing over 20 properties with an average rent discount of 20%, which directly improved overall profit margins. ●​ Used tools like AirDNA to track pricing trends, occupancy rates, and neighbourhood performance, leading to more confident pricing decisions and an over 90% boost in deal accuracy. ●​ Negotiated lease and sublease agreements, securing rent discounts of 20% or more on over 20 properties, directly improving overall profit margins by over 35%. Customer Service Representative | Administrative Assistant​ February 2019 - March 2021 Switchlanes Investment – Lagos, Nigeria​ ●​ Served as the first point of contact for guests, handling in-person inquiries, check-ins, and day-to-day support across multiple short-term rental properties, contributing to an over 98% improvement in overall guest satisfaction. ●​ Delivered timely and friendly customer support through phone, email, and in-person interactions, resolving inquiries and issues with a satisfaction rate exceeding 90%. ●​ Managed schedules, organized emails and internal documents, and supported daily administrative operations to ensure a 100% smooth workflow. ●​ Scheduled and oversaw property cleanings, maintenance, and guest changeovers, ensuring each unit was 100% ready on time. ●​ Maintained accurate records of reservations, property details, and maintenance schedules, improving administrative accuracy and reducing booking errors by over 50%.​ CERTIFICATIONS Real Estate Analysis Foundations​ February 2025 https://www.linkedin.com/learning/certificates/-c3b-a172e0d-bdc-fc0ee4d2b8e79dab 414 Airbnb Hosting, Rental Arbitrage, Co-host, and Home Staging​ ude.my/UC-fba-a7f-9fef-b64b2d5015fd ​ ​ ​ ​ ​ ​ ​ December 2024 Real Estate Aquisition 101 (Udemy)​ https://www.udemy.com/certificate/UC-ab90f926-56a9-49f7-af77-e-dee/ August 2024 The Real Estate Pro Forma Modeling Master Class (Udemy)​ https://www.udemy.com/certificate/UC-ccbb426b-0116-44a3-acaa-ea-c/ June 2024 SKILLS Leadership Skills Google Workspace Email Management Online Chat Support Airbnb Hosting & Cohosting Excellent Communication Skill Attention to detail and accuracy ​ ​ ​ ​ ​ ​ ​ Canva Trulia Hotpads Customer Service Virtual Assistant Conflict Resolution Calendar Scheduling ​ ​ ​ ​ ​ ​ ​ AirDNA Zillow Guesty Pricelabs Data Entry Web Research Lead Generation