ESTHER OKEKE
ROLE OF A VIRTUAL ASSISTANT
Ibadan, Nigeria•- LinkedIn • Portfolio
PROFESSIONAL SUMMARY
Highly organized and detail-oriented Administrative Assistant with 2+ years of experience supporting
operational and clerical functions in fast-paced environments. Skilled in managing calendars, preparing
documents, handling correspondence, and delivering outstanding customer service. Proficient in Google
Workspace, Microsoft Office, and CRM tools like HubSpot and Zoho. Proven ability to streamline workflows
and support team productivity with a proactive, solutions-driven mindset.
SKILLS
● Administrative Support: Calendar and email Management, Filing Systems, Data Entry, Appointment
Scheduling, Clerical Tasks, Document Preparation, and proofreading.
● Client & Communication Management: First Point of Contact Handling, Call Routing, Customer Support,
Visitor Relations.
● Technical Proficiency: Google Workspace (Docs, Sheets, Slides, Drive), Phone Systems, Microsoft Office
Suite, Freshdesk, Asana, HubSpot, Trello, Zoom, ChatGPT/AI Prompting
● Organization & Productivity: Task Prioritization, Cross-Functional Collaboration, Time Management,
Reporting
● Soft Skills: Adaptability, Attention to Detail, Team Collaboration, Written & Verbal Communication,
Independent Work Ethic
PROFESSIONAL EXPERIENCE
Afriment
Remote- Nigeria
Administrative Assistant
May 2024 - April 2025
● Scheduled and managed calendars for 3 international clients, coordinating over 25 weekly
appointments.
● Created automated Google Sheets dashboards that reduced manual reporting time by 60%.
● Organized and labeled 300+ client communications in Gmail using filters for streamlined inbox
navigation.
● Supported email campaign execution and CRM segmentation using HubSpot, increasing response
rates by 20%.
Nuelika Infinity Limited,
Executive Virtual Assistant
Ibadan - Nigeria.
Jan 2023 - Jan 2024
● Collaborated with 3+ departments to support cross-functional projects, helping improve project
turnaround by 25%.
● Managed over 200 customer inquiries weekly via phone and email, maintaining a 95% satisfaction
score.
● Maintained and organized digital and physical filing systems, reducing document retrieval time by
40%.
● Handled scheduling and coordinated team meetings using Google Calendar and shared docs.
● Proofread business documents and client correspondence, eliminating grammatical errors by 85%
before distribution.
EDUCATION
Ambrose Alli University, Edo, Nigeria
BSc. Biochemistry
COURSE
Basic General Virtual Assistant Skills with Wing | Jul 2025
Administrative Professional Foundation with LinkedIn | April 2025
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