Okeke Chinelo .V

CHINELO VIVIAN OKEKE Tel: --Lagos, Nigeria PROFILE SUMMARY An experienced customer service office with over 10 years of experience, ensuring customer satisfaction and customer support in various industries, including banking, hospitality and health. I have good interpersonal skills, an excellent team worker, keen and very willing to learn and develop new skills. I am reliable, dependable and organized in my roles. I have an active and dynamic approach to work and getting things done on time. WORK HISTORY Call center agent – Life action plus HMO        Manage large volumes of inbound/outbound calls. Identify enrollees’ needs, answer questions and solve issues. Effectively explain the benefit coverage for enrollees. Attending calls from prospective clients and re-routing to specific units for more clarifications. Responding to requests via phone calls, chats e-mail and portal. Attending to queries from both enrollees and service providers and escalating pending issues for resolution. Booking appointments with hospitals for consultations and services. Receptionist – Welcome center hotels       March- Greeting guests on arrival Ensure proper room allocation and providing keys. Verifying reservations and booking facilities. Administrative tasks such as filing and photocopying documents. Responding to requests for help and information. Preparing billings and ensuring prompt payments. July-  Checking guests out and returning deposits. Concierge/Personal banking – Diamond bank PLC         Opening new accounts and maintaining existing accounts Assists customers with their various banking needs Basic data entry and administrative duties. Maintain customer accounts and help resolve disputes Accessing and updating customer details via banking software Attending to enquires and complaints Resolve debit and credit issues Opens savings and checking accounts EDUCATION 2005 Bachelor of social sciences (B.Sc.) in psychology University of Ibadan, Oyo state. SKILLS          Interpersonal skills Communications Telephone etiquette Attention to details Active listening Time management Team work Computer skills Digital skills TRAINNINGS AND CERTIFICATIONS IT/ Tech support @Digital Witch Support Team (Remote) Customer service trainning Sep 2008 – 2011