Jennifer Okeh
Lagos, Nigeria
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linkedin.com/in/jennifer-okeh-
Summary
Jennifer has over 4 years of working experience, her major area of focus is e-commerce, business services, and
technology. She has worked with startups and medium-sized companies. over the years, she has sold products
unashamedly, developed strategies that make customers always come back to our business despite competition
in the industry and above all increasing organizational profit/revenue through consistent delivery of expectational
services.
My professional competence includes; Customer satisfaction, Digital marketing and sales strategy, Data Analysis,
Canvas graphics design, Persistent, Administrative processes, Data entry, Appointment setting, communication
and research.
CAREER HIGHLIGHTS
-Increased organizational sales by 40%, as a result of an increased referral from satisfied customers.
-Managed 12 key customer accounts, ensuring timely debt collection.
-Pioneered the use of a paperless filing system.
Experience
Virtual Office Assistant
Fluence.
Mar 2022 - Present (1 month +)
Customer Service Specialist
Original market woman hub
Sep 2019 - Present (2 years 7 months +)
✔ Increased organizational sales by 40%, as a result of an increased referral from satisfied customers.
✔ Built customer retentions by 60%, customers by pass our competitor and still do business with us.
✔ Created strong public image and brand awareness with resulted in a 30% increase in brand visibility.
Research Analyst
Silverlight Research Expert Network
Jan 2022 - Mar 2022 (3 months)
Accounting Officer
Puskin int'l Nig Ltd
Nov 2019 - Nov 2021 (2 years 1 month)
✔Developed strategies that helped in the timely reconciliation of business accounts, saving time to
focus on other responsibilities.
✔Managed 12 key customer accounts, ensuring timely debt collection.
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✔Recommended brand products to customers, highlighted benefits and redirected objections to secure
more than $500.000 in sales.
Data Entry Specialist
Inner galaxy steel co
Nov 2017 - Jul 2019 (1 year 9 months)
✔Researched and generated leads for sales prospecting.
✔Pioneered the use of a paperless filing system.
✔Ensured high degree accuracy on projects.
Customer Support Agent
Emelite Electrical ltd
Jan 2017 - Jun 2017 (6 months)
✔ Set up online stores on different e-commerce platforms.
✔supported customers via chat and emails.
✔populated CRM tools with customer details and other basic information.
Education
Ebonyi State University
Bachelor's degree, Accounting and Finance
2011 - 2014
International Strategic Management Institute
Certification, Project Management
Research Developer and projects Execution
Licenses & Certifications
Strategic Management - International Strategic Management Institute
Data Entry - Accountinghub Nigeria
Introduction to CRM with Hubspot - Coursera
Building Rapport with Customers - LinkedIn
Customer Service: Call Control Strategies - LinkedIn
Skills
Microsoft Office • Customer Service • Microsoft Excel • Leadership • Research • Zoho CRM •
Trello • Google Workspace • Data Analysis • Data Entry
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Honors & Awards
MTNF Science & Technology Scholarship - MTN Nigeria
May 2021
Under graduate Scholarship for Nigeria Students
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